Originally Posted by vp6799
They deduct it right from my checking account.
And there lies part of the problem. They deducted my fees directly from my CC. Part of what bothers me is that there is never any warning. There's never a friendly note to say by the way, you're account renews this month, so we'll be charging you $XYZ.. Not so much as an email. But that's in the term of service, so I can't really get too bent out of shape about it.
What bothers me is what happened when I tried to cancel my service. I phoned in plenty of time, more than 3 weeks before my renewal and specifically asked to not have my account renewed. The service representative LIED to me and told me that they no longer automatically renewed, that they would require authorization to do so and that I should simply not authorize the renewal when it came in the mail.
No such authorization message came. Instead they billed me over $145. When I called to complain I was threatened w/ $75 cancelation fee.. for THEIR mistake! This may seem unreasonable to some, but I find this unacceptable! Therefore I'm in no hurry to do business w/ them again.