Originally Posted by Masteratarms93
What was that about?
Long story short, here is the letter i sent them about how happy i was with my experience...
I have owned several sets of Eagle Alloy wheels in the past and I have many friends who have owned them as well. I recently purchased a 2003 Ford F-150 and I was looking for a set of Eagle Alloy Type 100 wheels for it. I contacted Mike at the Lansing, Michigan office who told me these wheels were not available and I would have to call back every two weeks until these wheels became available. This in my opinion is very poor customer service. A more definite answer would have been appreciated. I kept him on the phone for almost 30 minutes to get him to check and see if he could figure out a date when they would be available but of course, he did not.
Not accepting this as answer, I continued to call around until I came in contact with Mike again, who told me these wheels were in Puerto Rico and he could not get them for me. I have a Spanish speaking friend who I had call the warehouse in San Juan, Puerto Rico and he was told that if I had an account with them, I could have the wheels shipped out.
I called Mike back who then gave me a phone number to a location in Florida that deals with importing and exporting of wheels. The guy I talked to did not sound too happy when I told him that Mike told me to call back every two weeks. He also did not sound too surprised that I was blown off by him. He said he would contact Mike and instruct him on how to proceed so I could get these wheels.
I contacted Mc Cormack Racing in Lincoln Park, Michigan where I planned to purchase the wheels from and have them mounted and balanced. I have dealt with Mc Cormack Racing many times with tires and wheels and always received great service. Mc Cormack Racing was to contact Mike to get the address to the Puerto Rico warehouse where I was to send UPS shipping labels to.
I called Mc Cormack the first time on Thursday, May 12 at around noon and they said they would contact Mike for the address. I called back at 6pm on Thursday and they had not heard from him. I called back to Mc Cormack on Friday and they called Eagle Alloy and did not get through to Mike. I called Eagle Alloy to speak to Mike on Saturday with no answer. I didn't expect an answer on Saturday but I figured it would be worth a try. On Monday, I contacted Mc Cormack and they still did not have an answer from Mike, but said they would call again. I contacted Mc Cormack on Tuesday to cancel my order for these wheels. I explained to Mc Cormack that I would seek an alternate source for the wheels since Eagle Alloy seems to longer want my business. The employees at Mc Cormack agreed that they have had bad experiences with Eagle Alloy and their poor customer service.
I am very disappointed with the lack of customer service your company offers. If the wheels that I want are at a warehouse in Puerto Rico, I should be able to contact an Eagle Alloy representative and acquire the wheels. I should not have to call the warehouse myself or have my Spanish speaking friend contact the warehouse because one of your employees does not want to or does not know how. Also, I should not have to call back 5 days in a row to get an answer. I should not have to beg to purchase wheels from your company and I will no longer be purchasing Eagle Alloy wheels for my vehicle or for my friends vehicles which I modify.
I don't expect a reply to this E-mail since I did not receive a response on my inquiry for these wheels last week. If you plan to keep customers that do not order "off the shelf" products, such as I, your customer service will need to improve. With the economy the way it is, you'd think your representatives would want to make a sale. I wasn't asking for a wheel that you do not manufacture. I offered the part number off the website and wanted to buy wheels. I didn't think it would be a big deal.