Scan Gauge!
#1
Scan Gauge!
I got my Scam Gauge for Christmas and I wasn't working right. I sent them a couple emails back and forth and we figured out what the problem was. On some Ford vehicles it has a hard time connecting. It wasn't a make or year it was just random ford vehicles. They said to send it in and that they would fix it and send it back to me.
I shipped it in on Jan 5th. Included in the package I wrote my name, address, email address, and cell phone number and asked that I be contacted when they receive it. I didn't hear anything from them for a couple weeks so I sent them an email and asked if it was received and what was going on. I got a response saying that they were waiting for a component that they had to add to the system board to come in. I said ok and to keep me updated on what was going on.
Well as of Monday I have gotten nothing. No emails no scam gauge, nothing. So I sent another email to them asking what was going on. Today is Saturday and I still haven't heard anything from them. I'm pretty pissed off about this. When I sent it in they should have emailed me and said it was received and what the situation is. If I would have known about all of this crap I would have returned it and taken my money and spent it else where.
I shipped it in on Jan 5th. Included in the package I wrote my name, address, email address, and cell phone number and asked that I be contacted when they receive it. I didn't hear anything from them for a couple weeks so I sent them an email and asked if it was received and what was going on. I got a response saying that they were waiting for a component that they had to add to the system board to come in. I said ok and to keep me updated on what was going on.
Well as of Monday I have gotten nothing. No emails no scam gauge, nothing. So I sent another email to them asking what was going on. Today is Saturday and I still haven't heard anything from them. I'm pretty pissed off about this. When I sent it in they should have emailed me and said it was received and what the situation is. If I would have known about all of this crap I would have returned it and taken my money and spent it else where.
Last edited by malydeen; 02-17-2009 at 08:37 PM.
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I was going to do that today but I never got the time to do it. I tried calling on saturdya but they are not open weekends and yesterday was a holiday. Still I should not have to call them to talk to someone. If they are going to put a support email address on their website, they should respond to it within a reasonable amount of time.
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