I have a thread
covering the on-going issues I've had w/ them. I had to call them just yesterday to try to get them to get off their asses and refund the tripple charge they charged my CC. I called the main 1800 number THREE times and ended up getting disconnected while waiting in their holding pattern each time. I eventually gave up and called a special back-door 1800 number that one of the more helpful service people-who are few and far between in my experience-gave me. I think the number patches me through directly to their 'retention' department which is staffed by 2nd tier or better service staff, people that actually know what the hell they are doing. This seems to be the only way to get my issues resolved.
I love the idea, the equipment, and the content, but I hate the customer service. I go from absoloutely hating them and wanting to hunt someone down to being okay w/ it and willing to look the other way regarding the issues. The sad part is that I really miss Sirius radio now that I have a ~1 hour each way daily commute.. I will probably get suckered into re-enabling my radio and throwing them even more money..