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Old 08-09-2011
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Bad Ford Dealer?

I took my 2002 Ford Ranger to a Dealer in DeSoto Texas to have my computer Flashed today. The truck started without any problem and was running great when I took the truck in. However, after the re-flash the truck would not start while in the dealer service bay. The service rep came to me and said that the truck will not start and it is my responsibility to get it started or they would have to charge me to diagnose the problem and get it fixed. I almost lost it, I requested to speak with the service manager and his only words were, " I will never do this again at the customer request", (re-flashing). My truck is still in the service bay and the service department is trying to charge me a fee to get it running. Have anyone had this kind of trouble with a dealer? If necessary I will take it to a legal process if it is not resolved. What is your opinion? Not a happy camper :-(
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Old 08-09-2011
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why were you having it flashed? it sounds like someone screwed up on their end and they are trying to soak you.
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Old 08-09-2011
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The service rep was trying to tell me that, something was wrong with the truck, for me wanting to have it flashed. I told the Service rep that I drove the truck into your service bay, cut it off, you started it up and it ran fine. You took it to your bay, flashed the computer and now it will not start and it is my problem.... He must be smoking something.
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Old 08-09-2011
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I had it flashed because, I read some to the TSB' s on the ranger and I had the fuel system replaced, complete tune up, camshaft sensor and o2 sensor replaced, so I wanted to update the computer.. I bought the truck used and I wanted to be up to my driving standard.
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Old 08-09-2011
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Quote:
Originally Posted by THESARGE View Post
I had it flashed because, I read some to the TSB' s on the ranger and I had the fuel system replaced, complete tune up, camshaft sensor and o2 sensor replaced, so I wanted to update the computer.. I bought the truck used and I wanted to be up to my driving standard.
You shouldn't have had to reflash, only need to reflash if the ECM is messed up.
Ask to speak to the dealership owner. go over their heads. do you have anyone as a witness that it was running when you put it in the shop?
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Old 08-09-2011
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Yes, the tech drove it into the service bay and re-flashed the computer...it was only after they re-flashed it that it would not restart.
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Old 08-09-2011
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Regardless of why, if all happened as you say, I’d be upset too. If the service manager won’t take care of it go up the chain. Then again it may just be an untimely coincidence.
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Old 08-09-2011
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Talk to the owner, if you don't get anywhere there call the Better Business Bureau.
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Old 08-10-2011
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Day two and the service department at Ford has not started my Ranger. Will keep you posted
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Old 08-10-2011
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If you gave them the truck in running condition and within their possession something happens where it can't start, they are legally responsible.
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Old 08-10-2011
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I went by the Ford Dealer with my Mechanic to check the truck out and he spoke with the young tech working on the Truck and my mechanic was impress with what he was doing. This tech checked out everything about the truck and concluded that the Ranger is mechanically sound. Leaving only the computer as the problem....Waiting to see what they are going to do about that. Will keep you posted
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Old 08-10-2011
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looks like the PCM could have locked
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Old 08-11-2011
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Day three and the dealer has not started my truck.....getting a little petude...will go by the dealer and make some demands or take it to another level. keep you posted
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Old 08-12-2011
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Quote:
Originally Posted by THESARGE View Post
Day three and the dealer has not started my truck.....getting a little petude...will go by the dealer and make some demands or take it to another level. keep you posted
haha I first read this as "getting a little prelude" (as in honda). I'm thinking, WTF? hahaha

sorry to hear about that though. I'd be pissed too.
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Old 08-12-2011
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This is interesting.
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Old 08-12-2011
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Its clearly the Dealers fault, but nobody will take the blame.
Tell them they better fix it or you'll sue. that usually scares 'em.
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  #17  
Old 08-12-2011
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Got my truck back today and the Tech said, "I took the belt of and the truck started". That was interesting but it worked. I am driving the truck and having my mechanic check it out further. This was a rather uncommon event, relating to this Ranger...All well, ends well.... :-) so Far!!!!!!!!
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Old 08-13-2011
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Wirelessly posted

Did they charge u
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Old 08-13-2011
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That is a crock of you know what. Removing the belt?
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Old 08-13-2011
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Wirelessly posted

That tech does not deserve his job. I would have been asked to load up my tools and leave. I'm pretty sure the PCM locked
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  #21  
Old 08-16-2011
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They did not charge me but they broke a bolt in my manifold, replaced it with a nut and bolt. My truck is missing and the rpm is hoovering around 900 instead of 750 rms. I am glad to have it back and I have learned something about this Ford Dealership and its reputation. It is good that forums like this exist, without them, customers would really be screwed....Thanks again guys and gals.
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Old 08-16-2011
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Take it to another dealer, it still isn't right.
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  #23  
Old 08-16-2011
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I wonder what they all did to it. Why would they attempt to remove the manifold.
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Old 08-16-2011
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lol what belt did they remove? more than likely just trying to lie than say that they were wrong and you were right/
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Old 08-17-2011
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Quote:
Originally Posted by THESARGE View Post
They did not charge me but they broke a bolt in my manifold, replaced it with a nut and bolt. My truck is missing and the rpm is hoovering around 900 instead of 750 rms. I am glad to have it back and I have learned something about this Ford Dealership and its reputation. It is good that forums like this exist, without them, customers would really be screwed....Thanks again guys and gals.
Why did they unbolt the manifold? I thought you were just there to get a pcm flash? I would not have accepted the truck back with a half-assed broken bolt repair. I suggest you take it up the chain to the owner of the dealer.

As for the higher rpms I bet your intake manifold is sucking air from places it wasn't designed to.
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