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  #1  
Old 02-06-2007
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Brand New Bull Bar - Shipping Ding

Well I just received my bull bar yesterday night and was looking it over tonight when I got home and I noticed that It has a dong in the metal on it. Its in the front. What would you guys do? Send it back?
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Old 02-06-2007
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you gotta file a claim with the shipper since they damaged it. take pics of the damage. then go to the shippers location, like u are gonna ship something and talk to them. theyll prolly wanna look at anyways,
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Old 02-06-2007
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well im going to contact the seller first off.. The problem now is that the shipping starts with USPS and then switches to the Postal Service here in Canada.

Taking pictures is going to be difficult to get the damage cause you see it on different angles and certain light. Its not huge, i didnt notice it yesterday taking everything out of the package.. Just noticed it tonight when checking it over. F**K I knew this would eventually happen using the internet to order.
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Old 02-07-2007
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I am dealing with the company i bought it from now. They said to send pics which I did.. Then they said they will send a shipping tag and when I send this one out they will send me a new one.
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Old 02-07-2007
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Well they see the damage but the only problem is now waiting. I have 1 week to wait for the shipping tag, then 7 days shipping to them and then once they receive they will ship a new one back to me. Or I get a $25 credit.

I told them I want to exchange... :S
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  #6  
Old 02-07-2007
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Was there any damage to the paint? If not it is possible it was made that way. What was the packaging like on the item?
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Old 02-07-2007
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Quote:
Originally Posted by HarryTasker
Was there any damage to the paint? If not it is possible it was made that way. What was the packaging like on the item?

There is a little pin ***** right where the dent is but I wouldnt say it penetrated through the paint. Maybe that is where contact happened and thats where the damage came from, I dont know. They are saying its the manufacturer but they will deal with all that they said. They acknowledged the damage and that was my main concern.

To me the packaging wasnt very great. The box was beat up pretty bad and it just had a thin sheet of bubble wrap draped/drapped (not sure the spelling) around it. Im sure these boxes get tossed around during shipping, judging from the condition the box was in.

So minimum 3 weeks until i have pictures of the bar on the truck. Only upside is winter will almost be over.

Last edited by devreaux; 02-07-2007 at 05:02 PM.
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Old 02-07-2007
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That sucks, but I'd rather wait and get another, but without any dents!
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Old 02-07-2007
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exactly... thats how i feel. I kept contemplating should i just keep it or not and then I finally said no way!! I paid good money for it so it should be in perfect condition.. I am packaging it up tonight and they are now sending a truck tomorrow to pick it up.. So in roughly 2 weeks i should have another one.
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Old 02-07-2007
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Where did you get the Bull Bar from? and was it cheaper then on www.driverfx.ca??

Reason I ask is I got my Westin Safari Bar for a decent price off there and it was shipped from the southern Ontario warehouse.

I know what you mean about the cheap packaging. My safari bar was wrapped in bubble wrap and then bagged in a thin plastic bag, which was then put into the Westin box which has no padding or space fillers in in. The box has at least 2" too much space on all sides and the bar just flops around. The brackets and mounting hardware were in a better package and more bubble wrap.

Ah well. Glad to hear that the company isn't giving you the run around....especially being from "out of town"....LOL
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Old 02-08-2007
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my wagg bar came pretty dame well packaged, it was a chore and a half to get it out of the box with out destroying the box.... im surprised they dont pkg it better... my wagg was packaged like a fine piece of china..
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Old 02-08-2007
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Hey Rolldog I believe I did get a better price then on that site. I got it for $239 + shipping, the best price I could find.

As for the packaging mine was exactly the same as your safari bar. The bar is wrapped in little bubble wrap and the brackets are smothered in it. I wrapped it much better then they did to send it back to hopefully prevent more damage.

The truck is going to be here tonight between 5:30 - 8:00 to pick it up. I am starting to get nervous with the company because they keep asking me if im sure I went to send it back and they keep referring to the damage as "just a little damage". I said it doesnt matter, damage is damage and I would like to have a new one. So ill see what happens.
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  #13  
Old 02-08-2007
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Make sure they don't ding you with hidden charges.......sounds like they're trying to warn you about something but not saying what.
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Old 02-08-2007
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i would keep it. to much hassle filing a claim and all that crap
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  #15  
Old 02-08-2007
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damn thats a SMALLLLLLLLLLLLLLLLLLLLLLLLL *** dent.. lol.. i woulda just kept the thing n see what i could to do get it out my self. its prolly from where they bent the pipe at.. but w/e floats ur boat
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Old 02-08-2007
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I'm not sure how thick the metal is on that bar, but you could possibly get that dent out with dry ice...
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  #17  
Old 02-10-2007
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well its to late now its already been shipped back.. should be there this week sometime. The only charge I might have is customs again. ($13) The ding is small but its still a ding and its on the front. It's not like I paid a couple bucks for the thing or bought it used. It was over 400 bucks after shipping, conversion and customs. Alot of money to spend just to settle with a damaged item.
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  #18  
Old 02-10-2007
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hey are you actually in T.O.? where about? you know where aurora is?
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  #19  
Old 02-10-2007
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yes i do. Toronto, Ontario .. 45 mins away
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  #20  
Old 03-01-2007
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bumping myself... just received my replacement bull bar and it has more damage then the first. 1 big dent and 1 medium sized dent. I dont know what to do.. both on the front of the bull bar.
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  #21  
Old 03-01-2007
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mine had a ding.. live with it.. its a truck for gods sake.. lord knows unless its a trailer queen, its gonna have dings
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  #22  
Old 03-02-2007
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Quote:
Originally Posted by devreaux
bumping myself... just received my replacement bull bar and it has more damage then the first. 1 big dent and 1 medium sized dent. I dont know what to do.. both on the front of the bull bar.
CALL and explain your problem, AGAIN. Tell them you want to have it inspected before it leaves, and you also want them to INSTALL EXTRA PACKING to insure this doesn’t happen again. Not to mention all the inconvenience this has caused.
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  #23  
Old 03-02-2007
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Quote:
Originally Posted by devreaux
well its to late now its already been shipped back.. should be there this week sometime. The only charge I might have is customs again. ($13) The ding is small but its still a ding and its on the front. It's not like I paid a couple bucks for the thing or bought it used. It was over 400 bucks after shipping, conversion and customs. Alot of money to spend just to settle with a damaged item.
Sounds like you got taken to the cleaners.
Next time, go DriverFX.ca

Black safari bar w/ mounting hardware shipped to my door via UPS - $316.38 CAN. and it wasn't shipped much better then yours, but it came dent and scratch free.

I'd complain like a squeaky wheel.

Hope it works out for you.
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  #24  
Old 03-02-2007
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Well I called and I complained and they are saying they took pictures of it before they sent it which showed it in 100% perfect condition. I contacted UPS to put in a shipping claim and they told me the shipper needs to.. I told the company I bought from this info and they said they will do it right away. I guess I will find out Monday if they did or not.

This bull bar has 3 counted dents. 1 Big 1 Med and 1 Small .. I asked for them to pack it differently after the first time and they actually said no and that this is the way it comes from the manufacturer. I am going to be contacting ebay and westin come Monday. I know Westin doesnt cover shipping problems but I think they ought to know of the customer service im receiving in regards to a company selling their product. Hopefully I can resolve this.
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  #25  
Old 03-27-2007
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well in the end of this all i ended up keeping the second bull bar they sent... ups offered me 120 bucks for the bar and that would mean they get to keep it... the company i bought from offered me a refund for the product only. That would put me out just under 150 bucks in shipping and customs charges. so i declined and kept the bar. the bar is on and pics will be up tonight.

To all you interested in the company name its "Accessories of America" on Ebay. They have great feedback I just did not have a great experience.

Finally I thank the "Search" feature on this website. I was having a problem with the install instructions and I found a thread of someone showing how they did theirs but with a body lift. Helped me very much eventhough i dont have a lift. Thanks everyone for your feedback aswell.
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