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Dealership repair parts

  #1  
Old 03-03-2019
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Dealership repair parts

Hello, was wondering if anyone has had issues with dealers installing non Ford cheaper parts on their trucks? My local dealer has installed Chinese knock offs that do not last but charge me full price. This was done without notifying me. Any opinions ? Thanks
 
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Old 03-03-2019
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Welcome to the forum

Most shops, Ford or others, would only use OEM parts because they are quality controlled which is why they cost so much more

I have heard of it if Motorcraft(OEM) parts were not available in timely manner, but usually they would call the customer to give them the option of "no fix and wait for part" or "fix it now with whats available"
Also depends on Year of the vehicle, OEM parts may have been discontinued, so there is no choice, so no call, have to use 3rd party part

But should still carry the same warranty as motorcraft part or 3rd party part which ever is longer
 
  #3  
Old 03-04-2019
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Originally Posted by RonD View Post
I have heard of it if Motorcraft(OEM) parts were not available in timely manner, but usually they would call the customer to give them the option of "no fix and wait for part" or "fix it now with whats available"
Also depends on Year of the vehicle, OEM parts may have been discontinued, so there is no choice, so no call, have to use 3rd party part
x2. we give customers the option, especially with older vehicles
 
  #4  
Old 03-04-2019
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my original brakes lasted 60,000km city driving, i move to the country near a ford dealership, had them do a complete brake job for $900+, that lasted less then 2 yrs, had it done again for same$, thoses gave me issues immediately, i called dealer a few times, they told me to break them in, , come spring (9 mths after last brakejob) i bring the ranger in for a ford inspection, they inform me that my brakes are on the buble near finished,and that who ever did the job put real crappy parts, thats why i was having issues,. pulled out my receipt only to show him it was him and his ford shop, and that the truck only had 9800 kms on the brakes, and all highway miles.. red faced he says not their prob, bla bla later they replaced for free. no one told me they had done this. now i'm gun shy to go to actual dealers for a repair. should i call ford canada and complain or just go somewhere else, they did rectify the problem but with some persuasion
 
  #5  
Old 03-04-2019
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Originally Posted by Bob-bq View Post
my original brakes lasted 60,000km city driving, i move to the country near a ford dealership, had them do a complete brake job for $900+, that lasted less then 2 yrs, had it done again for same$, thoses gave me issues immediately, i called dealer a few times, they told me to break them in, , come spring (9 mths after last brakejob) i bring the ranger in for a ford inspection, they inform me that my brakes are on the buble near finished,and that who ever did the job put real crappy parts, thats why i was having issues,. pulled out my receipt only to show him it was him and his ford shop, and that the truck only had 9800 kms on the brakes, and all highway miles.. red faced he says not their prob, bla bla later they replaced for free. no one told me they had done this. now i'm gun shy to go to actual dealers for a repair. should i call ford canada and complain or just go somewhere else, they did rectify the problem but with some persuasion
ford canada won't really be of any assistance, you should talk to the dealer GM and find a new place
 
  #6  
Old 03-05-2019
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:), if i could afford a new truck i would, my truck is actually very dependable, dealer is my issue, i'll start taking it to local mom and pop garage . need to put a few more miles on the old girl or have a major break down which ever comes first.
 
  #7  
Old 03-05-2019
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I think RonD is right but in your case they didn't contact you.

If you can prove the parts are Chinese and you got charged for an OEM Part, then I would go back for a refund of some of the cost or tell them to remove the parts and replace with MotorCraft Parts... FREE !

Places like AutoParts and other Parts Store have been using the China Parts for years, most of the stuff is junk and we are somehow stuck using it !

Funny how everyone is doing this, WTF is happening to the U.S., I look at almost everything I buy, if it says Made in China, and there is another part that is not made in China, then I go with the Not Made in China part.

If we don't stick together, I mean everyone, then China Parts will be our only chose; "We need to made a statement NOW" !

p.s. I was talking to my neighbor yesterday, he just bought a 2WD Bicycle, when I asked about the manufacturer he stated there are a lot of good things coming in from China and this is one of them.
I wanted to hit the BSA up side the head, but of course that is no longer and option but I just shook my head and walked away, I'm not sure he got my message !
Little by little we are starting to accept the low quality China Parts, we are accepting lower quality, less product life, and we are still paying premium pricing for the parts... just don't know where to go !

Good Luck / Buy nothing but made in the USA parts... if at all possible !

Added Note: Call Ford and let them know what happen, you won't be going back to that dealer anyway so , raise the roof and let Ford know you won't stand for Chinese parts !
 
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Old 03-05-2019
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Originally Posted by Scrambler82 View Post
Good Luck / Buy nothing but made in the USA parts... if at all possible !

Added Note: Call Ford and let them know what happen, you won't be going back to that dealer anyway so , raise the roof and let Ford know you won't stand for Chinese parts !
don't look on ford/MC boxes then......
 
  #9  
Old 03-05-2019
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..
 
  #10  
Old 03-05-2019
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Not sure you can make a "true" blanket statement that all parts not made in the US/Canada are crap, or that all parts made in the US/Canada are better for that matter.

Our labor costs are higher here but that doesn't always mean better people, I have met mechanics that are worth $100/hour, and some that charge the same but aren't worth $10/hour, thats just life, and I am sure it is the same all over the world, some are good at what they do, some are mediocre, and some are just plain bad at it

For political reasons I am more likely to get US/Canada parts as first choice, even if they are just reboxed foreign made parts, lol, I make my living here just like the people selling these parts
But that's an economic point of view not related to quality
 
  #11  
Old 03-11-2019
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Originally Posted by RonD View Post
Not sure you can make a "true" blanket statement that all parts not made in the US/Canada are crap, or that all parts made in the US/Canada are better for that matter.

Our labor costs are higher here but that doesn't always mean better people, I have met mechanics that are worth $100/hour, and some that charge the same but aren't worth $10/hour, thats just life, and I am sure it is the same all over the world, some are good at what they do, some are mediocre, and some are just plain bad at it

For political reasons I am more likely to get US/Canada parts as first choice, even if they are just reboxed foreign made parts, lol, I make my living here just like the people selling these parts
But that's an economic point of view not related to quality
I don't think it's even possible to buy a US Made car or truck anymore that is 100% made and assembled in the USA. Your brand new Ford truck will have an electrical harness made in Mexico and many other parts made in China or Japan etc. I'm sure. But at least they are made according to the manufacturer's specifications and presumably quality controlled before being put on a car or truck or sold as a replacement part. For electrical stuff I buy only Motocraft parts. Most mechanical parts like brakes or a water pump etc I just buy the best I can afford at the time and with the best warranty. I've just come to accept that companies will outsource to China or Mexico etc simply because some things just aren't made in the US anymore or if they are are way too costly.

But as the picture above proves, just because something says "Motorcraft" on it or "AC Delco" or whatever doesn't mean it wasn't made in china or Taiwan or Mexico.
 
  #12  
Old 03-12-2019
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the asian made parts made for ford, chev... are done on a higher spec and quality control. a huge diff between the ford parts and the no name on my truck, my prob is i paid to get the better parts and was given the real crappy ones which failed miserably, like my ice fishing this winter. the new parts made a big diff and am happy once again, not happy with the dealer doing so twice. i will not be going there again
 
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