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  #1  
Old 10-02-2009
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JC Whitney Sucks

Here's my feedback email that I just sent them.
-----------
I ordered 2 front and 2 rear Rough Country nitro 9000 series shocks. The first problem was that the free boots were not included. So I called and they were sent out the next business day, but didn't arrive until a week after the shocks. Which meant I could have put the shocks on but I didn't want to have to take them back off to put the boots on a week later. Then today when I finally went to put the shocks on. One of the front ones seems like it has been opened before. It was not compressed like the others, the lower bushing and insert have already been put in and one of the upper bushings and washers are missing. I do not want to wait another week for the parts, so I will likely be looking for them locally.

I've heard good things previously about JC Whitney, but my experience has left me looking elsewhere for my future auto needs.

-Brian
Order #XXXXXXX

----------
Any other experience with them, or suggestions for future purchases?
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  #2  
Old 10-02-2009
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Have you called the company to discuss? I am sure they will be happy to correct there mistake.
I can understand the frustration but I'd at least give them a shot, hell act like a huge jerk and they might throw in some freebies.
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  #3  
Old 10-02-2009
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Quote:
Originally Posted by southernranger View Post
Have you called the company to discuss? I am sure they will be happy to correct there mistake.
I can understand the frustration but I'd at least give them a shot, hell act like a huge jerk and they might throw in some freebies.
By the time I got in from putting the other 3 on customer service was closed. I don't want to wait for shipping. I'm pretty sure I can find the bushings locally and get them on tomorrow. I didn't want to just drop the whole thing though. Hence the email to them. Maybe I'll call again tomorrow, but they'd have to make a pretty sweet apology to keep me as a customer.
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  #4  
Old 10-05-2009
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Originally Posted by tospol View Post
By the time I got in from putting the other 3 on customer service was closed. I don't want to wait for shipping. I'm pretty sure I can find the bushings locally and get them on tomorrow. I didn't want to just drop the whole thing though. Hence the email to them. Maybe I'll call again tomorrow, but they'd have to make a pretty sweet apology to keep me as a customer.
Sorry missed where you had contacted them. Maybe they will make all good..doubtful but maybe.
good luck and post a review of those shocks
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  #5  
Old 10-05-2009
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I think JC Whitney is going down the tubes. Try Auto Anything, fast shipping and great customer service.
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  #6  
Old 10-05-2009
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Got some universal bushings from Napa on Saturday. Not quite the same, but close enough. Only taken it for a quick road test around the neighborhood. But it's like driving a totally different truck. I'll post up a review after I get a chance to take it out for some more substantial tests.
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  #7  
Old 10-05-2009
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Every company makes mistakes... you should have given them the chance to fix it before you start bad-mouthing them.
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  #8  
Old 10-05-2009
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Two problems with the same order is my limit.
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  #9  
Old 10-05-2009
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The missing boots were a mistake.... not punishable by death. But they fixed it.

The "used" shock IS a problem though.
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  #10  
Old 03-02-2011
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horibble shipping and can't cancel even when the still have it at thier ware house

my conversation with JCW

Natalie: We are actually having some difficulties with our system right now and they have been delayed.
Natalie: Were hoping for them to ship today.
ME: I would like to cancel the order then. I though it would be faster if I bought the items from JCW, but the local store can get me the item the next day
Natalie: Your order cannot currently be cancelled. It is already packaged & loaded for shipping. However, if you no longer need the order, you are more than welcome to return it to us.
ME: its been 3 days since i ordered it and when i did pay for it the items were "in stock ready and for shipping"
ME: why is the shipping so slow?
Natalie: I understand completely. However since the items are ready to ship we are unable to cancel.
Natalie: If your wanting to once you receive them you can return them to us to get a refund.
ME: is there anything else you can do for me for the inconvenience
Natalie: We had an issue with our system that delayed some orders.
Natalie: I can give you a $10 gift certificate good on your next order.
Natalie: Would you like that?
ME: sorry if shipping takes this long i have to decline
Natalie: It should still only take 5-9 business days to arrive.
ME: so your telling it still hasn't been shipped
Natalie: It is on the truck ready to ship.
ME: are you sure??? or are you just saying that?
Natalie: No, I'm not that is the most up to date info we have right now.
ME: so its ready to ship, but not shipped
Natalie: We haven't gotten the confirmation yet.
Natalie: You will receive a shipping confirmation once it ships out.
ME: but you won't know when that is right/
Natalie: It should be today.
ME: it should be today is not very assuring.
Natalie: This doesn't happen usually so we don't have much experience that the shipping was delayed.
Natalie: And I am very sorry about the confusion.
Natalie: We are trying our best to get your items out as fast as possible.
ME: don't get me wrong i'm not mad at you, but i am mad about ordering something online and when it say in stock ready to ship
ME: and it's been 3 day and still hasn't left your warehouse ME: what can you do for me to remedy this situation Natalie: I understand. This is not what normally happens when you place an order with us. Natalie: I can give you a $10 gift certificate good on your next order.
1 of 3 3/2/11 3:45 PMNatalie: Would you like me to do that? ME: no what i would like is for you to get a manager and have them cancel my order I can just call my
credit card company and dispute the payment
ME: ME: no what i would like is for you to get a manager and have them cancel my order or I can just call my credit card company and dispute the payment
ME: because this is a very bad shopping experience i am having with your company Steph: Hello, this is Natalie's supervisor. Steph: My name is Stephanie. Steph: I am sorry for any inconvenience with your order.
ME: yes it is
Steph: We had some system problems in our warehouse yesterday, which delayed your order from shipping.
Steph: However, this will not affect your delivery time.
ME: again i'm not mad at you, i'm just very displeased with the shipping sitsuation
Steph: Your package should still be arriving within the same timeframe.
Steph: Your order cannot be canceled as it has already been packed in the warehouse for shipment and may already be on a truck.
Steph: If you no longer want the order, you can return it.
ME: so will i have to pay for shipping back to your company?
Steph: No, you can use the return label that is on the invoice.
Steph: We'll waive the return shipping fee.
Steph: Your order should arrive by March 11th.
ME: wow that's terrible
Steph: That's the original ship time you selected when you purchased the item.
ME: i place my order on the 28th of feb 5-9 day sould be delivered the latest by the 8th,
ME: not the 11th
Steph: Standard shipping is 5-9 business days.
Steph: Monday - Friday.
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  #11  
Old 03-02-2011
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Quote:
Originally Posted by jinxedta View Post
my conversation with JCW

Natalie: We are actually having some difficulties with our system right now and they have been delayed.
Natalie: Were hoping for them to ship today.
ME: I would like to cancel the order then. I though it would be faster if I bought the items from JCW, but the local store can get me the item the next day
Natalie: Your order cannot currently be cancelled. It is already packaged & loaded for shipping. However, if you no longer need the order, you are more than welcome to return it to us.
ME: its been 3 days since i ordered it and when i did pay for it the items were "in stock ready and for shipping"
ME: why is the shipping so slow?
Natalie: I understand completely. However since the items are ready to ship we are unable to cancel.
Natalie: If your wanting to once you receive them you can return them to us to get a refund.
ME: is there anything else you can do for me for the inconvenience
Natalie: We had an issue with our system that delayed some orders.
Natalie: I can give you a $10 gift certificate good on your next order.
Natalie: Would you like that?
ME: sorry if shipping takes this long i have to decline
Natalie: It should still only take 5-9 business days to arrive.
ME: so your telling it still hasn't been shipped
Natalie: It is on the truck ready to ship.
ME: are you sure??? or are you just saying that?
Natalie: No, I'm not that is the most up to date info we have right now.
ME: so its ready to ship, but not shipped
Natalie: We haven't gotten the confirmation yet.
Natalie: You will receive a shipping confirmation once it ships out.
ME: but you won't know when that is right/
Natalie: It should be today.
ME: it should be today is not very assuring.
Natalie: This doesn't happen usually so we don't have much experience that the shipping was delayed.
Natalie: And I am very sorry about the confusion.
Natalie: We are trying our best to get your items out as fast as possible.
ME: don't get me wrong i'm not mad at you, but i am mad about ordering something online and when it say in stock ready to ship
ME: and it's been 3 day and still hasn't left your warehouse ME: what can you do for me to remedy this situation Natalie: I understand. This is not what normally happens when you place an order with us. Natalie: I can give you a $10 gift certificate good on your next order.
1 of 3 3/2/11 3:45 PMNatalie: Would you like me to do that? ME: no what i would like is for you to get a manager and have them cancel my order I can just call my
credit card company and dispute the payment
ME: ME: no what i would like is for you to get a manager and have them cancel my order or I can just call my credit card company and dispute the payment
ME: because this is a very bad shopping experience i am having with your company Steph: Hello, this is Natalie's supervisor. Steph: My name is Stephanie. Steph: I am sorry for any inconvenience with your order.
ME: yes it is
Steph: We had some system problems in our warehouse yesterday, which delayed your order from shipping.
Steph: However, this will not affect your delivery time.
ME: again i'm not mad at you, i'm just very displeased with the shipping sitsuation
Steph: Your package should still be arriving within the same timeframe.
Steph: Your order cannot be canceled as it has already been packed in the warehouse for shipment and may already be on a truck.
Steph: If you no longer want the order, you can return it.
ME: so will i have to pay for shipping back to your company?
Steph: No, you can use the return label that is on the invoice.
Steph: We'll waive the return shipping fee.
Steph: Your order should arrive by March 11th.
ME: wow that's terrible
Steph: That's the original ship time you selected when you purchased the item.
ME: i place my order on the 28th of feb 5-9 day sould be delivered the latest by the 8th,
ME: not the 11th
Steph: Standard shipping is 5-9 business days.
Steph: Monday - Friday.


I'm sorry to say this, but based on this conversation, YOU'RE the one being difficult. It says ON THEIR SITE:

5-9 Business Days

They are still promising to have the items at your location by the 9th day, but because of your constant *****ing and moaning, they even offered a $10 credit/coupon for your next order.


Personally, I feel sorry for Natalie and Steph for having to talk to you on the phone/internet chat.
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  #12  
Old 03-02-2011
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Also...


You contacted them BEFORE 5 days asking where your shipment was.... why get pissed? YOU selected the Standard 5-9 business day shipping.
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  #13  
Old 03-02-2011
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I was thinking the same thing....

I'm hoping my order turns out okay from them! First time ordering from them... I've got a set of tires coming that will be shipped out on the 15th.
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  #14  
Old 03-02-2011
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I've ordered many times from JCW in the past. Never had any issues with them at all. Their return policy is even flawless. I purchased a part that didn't fit my father's bike and asked to return it. They said send it back and within a day of receiving it, they already issued the credit to my credit card.

They've helped me out over their chat program many times, saving me a LOT of hassle of buying the wrong part/item.
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  #15  
Old 03-02-2011
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I do all the shipping and recieving at lightline and dealing with people can be tricky sometimes. You people that order stuff and then call or email complaining need to have a more understanding mindset. Brian, the boots were left out by accident, the shock was probably returned by someone who just bought the wrong one, Would you expext JC to just throw it away becasue it had been sold once before? People buy "used", aka bought and returned, parts all the time and have no idea. There QC should have checked for all the hardware though. And from now on when you recieve packages, immediately check them for everything, just a tip. If your home when UPS or FEDEX stops, tell them to wait, they have to. If its not all there, you can just simply refuse the package, tape it back up and hand it to the delivery guy, he will return it to the Original shipper.
And Charlie, your wrong, they're right. They really cannot cancel if your pick/ship ticket has been invoiced. At that point, they dont even have your ticket in the computer anymore. Theres a copy in your box and they have a copy on file for their records. You have to 1:Refuse the package from UPS/FEDEX. 2:Contact your credit card company and have them intercept that charge, which has possibly already gone through. 3:Simply have some patience and slap the return label on it when it gets to your house and send it back.

It's all about patience. Things don't always happen in a flash or work out perfectly the first time.
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  #16  
Old 03-04-2011
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Amen JR
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  #17  
Old 08-29-2011
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Yeah, I should have checked everything first. But parts shouldn't be missing. Kind of surprised to see posts from this year on this topic.

So I'll add a new JC Whitney story. Not Ranger related though. I ordered rear struts for my hyundai elantra. The package arrived today as expected. I open the door and there's a tiny box sitting on my door step. Instead of struts, I was sent two different fuel pressure regulators from US Auto Parts, also known as All OEM Parts Inc, Parts Bin Inc, etc. Nothing on the package or packing slip says JC Whitney anywhere, but the package tracking number matches up with the one JC Whitney sent me. So I guess they drop shipped.

It's great that others have good experiences with JC Whitney. But I sure haven't. After waiting on the phone for a CSR for over 30 minutes, phone hours listed as 8am-8pm on the website, I sent an email instead. Asked for either expedited shipping or a refund.
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  #18  
Old 08-29-2011
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Ok ok... I'll admit it...


It's all a conspiracy against YOU and ONLY YOU. Everyone else gets top notch service, but as soon as JCW sees "Brian Nelson" under customer name, they shudder, close their doors and ship out whatever was in their hands at the moment (whether it be a brand new part for some other car or a returned part.)
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  #19  
Old 08-30-2011
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That's not how I meant this to come off. I've just had bad luck with them, and it appears I'm in the minority. I've read a lot more bad stories about this particular drop shipper they used. So, that's likely the problem this time around.

I tried to save some money by ordering online, and for that I give up the convenience of getting the part(s) today or next day if I go to the shop down the street, or being able to return or exchange in the same time period. I accept that I may have to wait a week or so for shipping. But for some things the cost savings are quickly trumped by the added time lost with screwed up orders, when rather than days adding up, it's weeks adding up.

I was much more frustrated with the order from the original post, and it shows in my word choice.
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Old 08-30-2011
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Sorry... my previous post about the conspiracy was a joke. Sucks you've had so much bad luck with ordering from JCW. I will continue ordering from them (if I ever find anything I need from them. lol)
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  #21  
Old 08-31-2011
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Quote:
Originally Posted by jinxedta View Post
my conversation with JCW

Natalie: We are actually having some difficulties with our system right now and they have been delayed.
Natalie: Were hoping for them to ship today.
ME: I would like to cancel the order then. I though it would be faster if I bought the items from JCW, but the local store can get me the item the next day
Natalie: Your order cannot currently be cancelled. It is already packaged & loaded for shipping. However, if you no longer need the order, you are more than welcome to return it to us.
ME: its been 3 days since i ordered it and when i did pay for it the items were "in stock ready and for shipping"
ME: why is the shipping so slow?
Natalie: I understand completely. However since the items are ready to ship we are unable to cancel.
Natalie: If your wanting to once you receive them you can return them to us to get a refund.
ME: is there anything else you can do for me for the inconvenience
Natalie: We had an issue with our system that delayed some orders.
Natalie: I can give you a $10 gift certificate good on your next order.
Natalie: Would you like that?
ME: sorry if shipping takes this long i have to decline
Natalie: It should still only take 5-9 business days to arrive.
ME: so your telling it still hasn't been shipped
Natalie: It is on the truck ready to ship.
ME: are you sure??? or are you just saying that?
Natalie: No, I'm not that is the most up to date info we have right now.
ME: so its ready to ship, but not shipped
Natalie: We haven't gotten the confirmation yet.
Natalie: You will receive a shipping confirmation once it ships out.
ME: but you won't know when that is right/
Natalie: It should be today.
ME: it should be today is not very assuring.
Natalie: This doesn't happen usually so we don't have much experience that the shipping was delayed.
Natalie: And I am very sorry about the confusion.
Natalie: We are trying our best to get your items out as fast as possible.
ME: don't get me wrong i'm not mad at you, but i am mad about ordering something online and when it say in stock ready to ship
ME: and it's been 3 day and still hasn't left your warehouse ME: what can you do for me to remedy this situation Natalie: I understand. This is not what normally happens when you place an order with us. Natalie: I can give you a $10 gift certificate good on your next order.
1 of 3 3/2/11 3:45 PMNatalie: Would you like me to do that? ME: no what i would like is for you to get a manager and have them cancel my order I can just call my
credit card company and dispute the payment
ME: ME: no what i would like is for you to get a manager and have them cancel my order or I can just call my credit card company and dispute the payment
ME: because this is a very bad shopping experience i am having with your company Steph: Hello, this is Natalie's supervisor. Steph: My name is Stephanie. Steph: I am sorry for any inconvenience with your order.
ME: yes it is
Steph: We had some system problems in our warehouse yesterday, which delayed your order from shipping.
Steph: However, this will not affect your delivery time.
ME: again i'm not mad at you, i'm just very displeased with the shipping sitsuation
Steph: Your package should still be arriving within the same timeframe.
Steph: Your order cannot be canceled as it has already been packed in the warehouse for shipment and may already be on a truck.
Steph: If you no longer want the order, you can return it.
ME: so will i have to pay for shipping back to your company?
Steph: No, you can use the return label that is on the invoice.
Steph: We'll waive the return shipping fee.
Steph: Your order should arrive by March 11th.
ME: wow that's terrible
Steph: That's the original ship time you selected when you purchased the item.
ME: i place my order on the 28th of feb 5-9 day sould be delivered the latest by the 8th,
ME: not the 11th
Steph: Standard shipping is 5-9 business days.
Steph: Monday - Friday.
wow, your an *******.

you deserve exactly what you got. im surprised they didnt send you a flaming bag of ****!
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