I want to blow a little steam but also happy they are willing to take care of me.

Back on 2/16/09 I found the Banks Monster exhaust for my F150 for $373.00 on sale! Crazy deal so I bought it. Said it would ship same day. Well the price changes to 470.00 on 2/17/09 still on sale original price is 580 or something. After a week, I find out its on back order! Great! Gonna be March 1st before it ships. I call yesterday, Jegs still does not have it, she calls the manufacturer because I asked her. They have them in stock and will ship today. WTF? Kinda odd.

So I check it this morning, she placed another order and charged me 470.00 + shipping and handling! Ah! I dont want it for this price! So I call them up again, the guy is great understands the issue and fixes it. Should see the adjustment on my card in a few days.

I dont understand it, economy is supposed to be slow, yet so many items are on back order??? This isnt the first time I have had issues ordering products in general in the last few months. idk maybe there is more to it than I know.

Anyway I give Jegs a A+ for customer service and a D for speed! lol

 

at least you still got it on the sale price

 

companies are trying to keep there stock levels down i know we have lowered our stock levels a bit

 

Everyone makes mistakes. You should be glad that they're CS was more then happy to fix the issues and take care of you.

With the economy being as slow as it is, most companies would take your money and run.

 

I am just saying if I had known it was on backorder I probably wouldnt have bought it. I hate waiting! So they would have lost a sale. Same with any company, if they dont have it I dont buy it. Ill find it somewhere else.

 

I feel ya there, the last few tools I've ordered through Mac have been back ordered.

 

lol i have too much patience

 

That sucks but atleast everything got resolved and you got it for the original sale price! Lucky for me the 2 things I just ordered, I had no problems doing so and they should be here today!

 

I can have patience if I know up front before I buy its gonna be X amount of days.

 

i never had a problem with them!

 

Everything is on backorder due to no one wants to keep stuff in stock.

More then likley the manufacture of the exhaulst has also cut production down and when they get a big order it takes a while to make

 

OMG Beard!! Sorry to jack but JEGS was so nice about taking care of my problem but they suck at charging/crediting. They sent me a warranty set of wheels but I had to pay to get a set sent before I sent the others back so I wouldn't have to run the stockers while I was waiting... well I used a different credit card and they charged me a different price so there were a ton or re-charge/credits on both accounts now... it was a mess!!! I just got it finally fixed yesterday...

I agree though... A+ for actually FIXING the problem.... D for there being a huge mess to begin with...

 

Agreed, a company like JEGS has to buy the exhaust and then sell it. The are probably hurting for money had do not have the same amount of funds lying around to order a bunch of them. They will probably wait until they get 10 or more orders before they will order them.

Sucks but that's the way it is. I agree with you though, if I had known I would have waited, or looked for it else wear. I am sure there are many businesses that will match JEGS' price, if not beat it the way the economy is.

I am glad they tried to work things out, alot of companies will just charge you anyways.

 

exactly! summit has it in stock, i would have called them and had it price matched.

 

sounds like a similar situation. i hope it clears out ok for me as it looks like it did for you

 

I was in the same boat with 4wheelparts, parts were on back order and all the different people I talked to lied to me, yeas actually lied, I called twice within a few minutes to check their stories and they were different. I give them an F- for customer service and a F- for speed.

Glad it worked out for you though.

 

Its not there on back order from so many peolpe buying. There on back order because so many companies have cut production because people are NOT spending like they were. I saw a thing on the news yesterday that used tire sales are up because people are not spending money on new tires. HOLD ON because things are gonna get a lot worse before they get better!! And that's not a opinionated statement!! LOL Glad you got everything worked out though!!

 

I'm the exact opposite because I don't mind waiting to get something (unless it's an emergency). When I purchase multiple items from Jegs or any other retailer, I like items being backordered if I'm not in a hurry. It breaks down the order into smaller charges and I get something on multiple days.

 

if everything for my truck was backordered my truck would still be stock. i am an impulse buyer. put it in front of me with a good price tag and ill probably buy it.

spend now regret it later!

 

I'm the same way haha, hence my recent mods

 

I have the same problem. Isn't it great!!

 

Well the problem is well everything cost money to make and with the so called "credit crunch" its hard to find $$$ to order and keep items in stock. So all the businesses that where just barley making it by before, now they fall on hard times and well if they don't have good credit or already have credit, they are out of luck....

 

its the greatest!

 

What do you mean? If you ordered it and it's backordered that doesn't mean you aren't going to get it. You will get it usually a couple weeks later.

I just don't understand if everything was on backordered my would still be stock? So is the exhaust the only thing you have done to the F-150?

 

Just I would cancel it. I have almost canceled this stupid exhaust! I just get tired of waiting and not interested in it anymore.