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  #1  
Old 01-08-2010
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Icon13 DDM Tuning

couple of months ago i bought a 55W 6000k hid kit from ddm kit was great quality was excellent only problem was it was to bright so a ordered a 35W 8000K kit i got it in yesterday opened the box and to my suprise it was a box of junk, wiring is some junky china made crap bulbs were junky one had the wire on top bent over not even close to the stuff shown on there site the or the stuff i got in my first kit the only thing that was what i expected were the ballast

givin the fact they sent me a box of junk i decided to give it a try got it all hooked up and one of the ballast they sent me was dead WTF

so i call them about 2pm pst. they would not answer called like 50 times im very pissed pulled all the junk off and boxed it up didnt feel like reinstalling the 55wers so for now im running stock bulbs i emailed them hopfully they will resolve this
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Old 01-08-2010
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Haven't heard many bad things about them, interesting.
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Old 01-08-2010
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Originally Posted by 04blackedge View Post
Haven't heard many bad things about them, interesting.
i havent either ill take some pics later when i get off work of both the 55w kit and this junky 35w kit they sent me
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Old 01-09-2010
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heres some pics of the junk

Didnt know ddm lights were made in china
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Bulbs on left are 6000K's from my 55w kit,
Bulbs on the right are 8000k's from the 35w kit
Notice a difference? Both are 9007 H/L's
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Plugs on the bulbs are the same except the high/low switch plug Left 55w right 35w
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See how different the starters are?
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Has anyone else recived the junk on the right side of the pics from ddm?

The only thing they got right were the ballast right is the 55w left 35w and one of them was dead on arrival
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Old 01-09-2010
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No issues with my 35w H/L kit here. I ordered the slim ballasts though.
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  #6  
Old 01-11-2010
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I was about to start a thread about DDM.. I ordered my HIDs on the 3rd, I have yet to get any shipping information and the status on their site says 'processing' not 'complete' like the FAQ said it will when its shipped.. I tried calling a half dozen times today, got busy signals and no answers, left a message and no ones got back to me yet.. I want my money back so i can pay more to someone else for some good service.. **** DDM
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Old 01-11-2010
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Originally Posted by 99ranger4x4 View Post
I was about to start a thread about DDM.. I ordered my HIDs on the 3rd, I have yet to get any shipping information and the status on their site says 'processing' not 'complete' like the FAQ said it will when its shipped.. I tried calling a half dozen times today, got busy signals and no answers, left a message and no ones got back to me yet.. I want my money back so i can pay more to someone else for some good service.. **** DDM
i had the same problem, it took them like 3 weeks to update my order. They say that their website doesn't update what they have in stock and the ballasts/ bulbs they don't have they have to make which takes like a week i think (in their faq). The best way to get in touch with them is through online tech support live chat thing. Guy answered all of my questions, i think his name was Brian Spaine or something. I'd wait before canceling, i had to wait about a month but i am very happy with their product, worth the wait imho.



To the op your 35w setup looks exactly like mine and i have had absolutely no problems with mine, knock on wood.
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Old 01-11-2010
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Lame! Guess I better look around some more before ordering from them.
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Old 01-11-2010
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The never answer their phone. I had a problem before and I had to email them. They will fix the problem though. Also since the holidays just passed so expect to wait for your orders since they are recovering. From what I have heard it is a tiny shop with a few employees. Also I refuse to buy anything other than their brand because the Raptor kits sound way too cheap.

I have had their kit on my quad for ever a year and I have never had a problem with it. My buddy is going on 2 years with his kit on the GTO. Also no problems.
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  #10  
Old 01-11-2010
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Hell im sure most of the HID kits come from over there. Cheap labor man. Just dont go get them from xenonlink....think your experience was bad, you havent seen nothing yet! I did buy some $49 ebay HID's and have been extremely happy with them so far
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Old 01-11-2010
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hmmm, wish i would have seen the last few posts before ordering. just placed my order about an two hours ago.
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Old 01-11-2010
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Well i just checked my junk mail.. it appears they have shipped.

I'll post back up with how i feel once they get here. hopefully before Friday when i leave for the weekend.
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  #13  
Old 01-12-2010
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i just tought of something i payed with paypal can i go throw them to get my money back? cause this is BS still havent been able to get ahold of them
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  #14  
Old 01-12-2010
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You can go through Paypal.

It's not a quick process usually, but as long as your courteous, and correct in your judgment. (Not saying you won't be, or aren't!) They seem to work with ya.
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Old 01-12-2010
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So you're selling your 55w kit then?
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  #16  
Old 01-12-2010
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Quote:
Originally Posted by silverfox View Post
i just tought of something i payed with paypal can i go throw them to get my money back? cause this is BS still havent been able to get ahold of them
did you try contacting them through their online tech support like i said in my earlier post?
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  #17  
Old 01-13-2010
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Originally Posted by TrePaul86 View Post
So you're selling your 55w kit then?
its all boxed up ready to sell im just waiting to get everything worked out with ddm if your interested pm me with a offer heres a copy of the original invoice only ran it for a little over a month

Apexcone Raptor HID Kit (35w or 55w)
Options:
Wattage : 55W (+$10.00)
Bulb Type : 9007 Hi/Lo (+$20.00)
Bulb Color : 6000K $59.95
Tax Amount : California Tax (8.75%) 1 $59.95
Subtotal Amount : $59.95
Shipping : $14.00
Tax Amount : $5.25
Total Amount : $79.20

Last edited by silverfox; 01-13-2010 at 06:32 AM.
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  #18  
Old 01-13-2010
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did you try contacting them through their online tech support like i said in my earlier post?
so i got some of it figured out so im not as mad they were switching servers so there online tech support has been down and upgrading there phone system to support more lines they said they were really backed up because of it and said they would contact me in the next few days i didnt feel like arrguing with them cause i had to go to work and didnt wanna be in a bad mood so fingures crossed hopfully it will be resolved in the next few days
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  #19  
Old 01-13-2010
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no problems here with them. my kit kicks ***
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  #20  
Old 01-13-2010
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thats good to hear cause I'll be installing mine then driving to college station at night.
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  #21  
Old 01-13-2010
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my kit woulda been great. but they left out.. oh only about the most important part of the kit. the hi-low controller. so i just have a big white plug. i was like wtf does this do

i ordered a 55w kit. other then the controller not coming ,it seems very nice. its fused. the harness is all put together and ready to be put in place. bulbs seem nice. but they could have come with instructions. i was sitting there scratching my head for a few min when trying to figure out how to get the plastic covering off the bulbs lol. finally saw how the base disconnects from the bulb itself.
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  #22  
Old 01-13-2010
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Originally Posted by Tys 4x4 FTW View Post
my kit woulda been great. but they left out.. oh only about the most important part of the kit. the hi-low controller. so i just have a big white plug. i was like wtf does this do

i ordered a 55w kit. other then the controller not coming ,it seems very nice. its fused. the harness is all put together and ready to be put in place. bulbs seem nice. but they could have come with instructions. i was sitting there scratching my head for a few min when trying to figure out how to get the plastic covering off the bulbs lol. finally saw how the base disconnects from the bulb itself.
they must like you every time i call they tell me to call back tommorow
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Old 01-13-2010
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Just looking through your pics, your 55w kit stuff is what I got with my 35w kit, weird
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  #24  
Old 01-13-2010
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Just looking through your pics, your 55w kit stuff is what I got with my 35w kit, weird
thats what mine were supposed to have but they sent me that junk looks like stuff off of ebay
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  #25  
Old 01-14-2010
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i just put a dispute in though paypal to get this fixed since they dont wanna help there customer service is crap they give me a run around everytime i call
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