How long do they take to process and ship out orders? On 01-10-08 I ordered a Centerforce DF Clutch from them and have yet to hear back on it and I keep checking my email and logging into my account with their website to check the status and it still says "processing". Hopefully I will get it before the slave competely goes out

 

I ordered a couple of decals from them and that took awhile to ship as well.

 

If you have aim, try hitting them up there. They used to be really fast and really active on here, but that has changed.

 

How long out of curiousity?

Is there a phone # I can reach them at by chance cause all the website had was a building address and email.

 

I am not sure how long it took to get them but it took a little while to get them because I think I ordered them before Christmas and it was after the New Year that I got them.

 

I havnt heard much good about them lately...I WAS going to order from them but...i went elseware due to unhappy customers

 

that is what I have done as well. tis too bad they arent shipping and responding to customers faster.

 

Yea I wanted to order some stuff but I am going elsewear.

I say buy it somewhere else then demand a refund

 

I'm getting ready to move in a few weeks and I'm still waiting on some decals I ordered a couple of weeks ago. Hope they get here before I move...

 

Well I got an email today from Bob saying:

"Lee I am sorry for the delay, usually it does not take this long to get it, let me call the supplier and find out whats going on, I will get it to you ASAP, and get back to you when I find out whats going on."

-Bob Jusnes


Hopefully he will fulfill his word and get it to me before February. Will keep ya'll posted on what happens.

 

What's the part number you ordered? I bet you $100 one of my suppliers has them in stock.

 

I was right, my supplier has 8.. scattered throughout the US. Anyone care to give me a shot for orders now? I could have had this to you 2 weeks ago my man.

 

go with nick. this has been a common excuse with Jusnes. it seems like every couple months there is another guy that has taken forever to get there product...

sorry to say it.. used to really like Bob but this is just crappy business practice

 

I would tell him dont worry about it and cancel the order

 

I ordered my clutch through modbargains.com and got it in 3 days. Talk to Alon. He is a member here.

 

Well Bob never got back to me like he said he would in our last email so I decided to file a dispute with my bank and emailed him again saying I want my money back. Funny thing was I got a quick (within 30 min) response back from him saying:

"I spoke to the supplier last time we talked and they assured me that it
had shipped out. I will call to get the tracking number tomorrow. "

Bob Jusnes


All I know is I'm not letting up on the dispute until either I get my money back or the clutch in my very hands. That, and don't plan on ever doing business with him again

 

Wow thats messed up that just seals the deal with me! I would ask for the money back cause then they are still making money on you.

 

I ordered 06 emblems from them and it took quite a while plus he took my money but only sent partial order UPS..seeing that i'm up here in Canada I had to pay brokerage fees that were more half the cost of the items...now I recieved an email stating that he has recieved the other item and he is sending it right away...hmmmmmmm think i might have to pay brokerage on this one as well, I hope not. He should have at least emailed me to let me know that he was only going to send partial, I would have told him to wait till he had all of it.
up to this day I haven't recieved anything it's been 3 weeks.

 

If that was me I would be beating on his front door.

He has lost ALL future business from me.

 

In Lee's case, it was CenterForce that dropped the ball on us. Since we dont stock the clutches we had to drop ship it from them, and they ended up taking forever to ship and ended up sending it to us! In the past we have had other issues along the same lines with CenterForce. So we have the clutch here now, but Lee has requested a refund, and so it was granted.

Redneckstone, you have nothing but bad things to say about us and youve never even ordered anything from us, much less even said one friendly word to me since the beginning of RF. So please, don't sugar coat your posts with "I really like Bob, but...."

As far as Canadian orders, we have no way of controlling how long it takes items to process through customs, and we can HARDLY be blamed for brokerage fees across borders. That is something that the customer will have to consider when placing an order.

I can assure everyone that we do our best to keep the customers happy. We take many orders all the time, and only the ones with problems pop up on the forums, so don't believe everything you read. Every business has problems, 99% of ours stem from suppliers dropping the ball or being out of stock on an item. Ideally we would stock all the items we sell, but in a low overhead business where you sell stuff for cheap on the internet, the funds just arent there to stock everything.

That being said, we welcome all orders. If you are having issues with the order (which is not common) we will get on it to get it fixed, or, if necessary, process a refund.

 

I can vouch for Bob and Kris i am very good friends with both of them. Bob is one of the nicest and most honest people i've ever met. And I've been to Kris' house before (where everything gets shipped from) and i can tell you he busts his *** to get everything done.
And like bob said its only the negative experiences that get posted here.. and in this case it was hardly their fault at all..

i'll continue to buy products from them, the quality of service u get from these guys is hard to find these days

 

Bob I did recieve the refund, thanks. Just to clarify, I originally asked for a refund cause of the lack of communication on your end. You never followed up on what was happening or anything after you sent me an email on the 22nd saying "let me call the supplier and find out whats going on, I will get it
to you ASAP, and get back to you when I find out whats going on." That, and it took a whole week to respond to my first email inquiring on what was going on with my order. Throughout the whole process I was left in the dark. I constantly checked my account on your site and it kept saying "processing".

Plus you guys really drove the last nail in the coffin today when I was talking to one of your employees on the phone about what happened (as described in your post). I decided that if it can be Next Day shipped I would continue to go through with the transaction and all would be good. The person said they can do that and within the hour I will get a voicemail with a tracking number. An hour later instead of getting a tracking number I got a response saying: "I just got off the phone with the shipping department and there is no way we can ship it to you next day. It would end up costing us more than refunding you the money tonight"

None the less I got my refund and the bank dispute was cancelled.

 

Bob thats 4 alone in this thread... i can read.. there has been more threads about contact issues and things on here.. so your saying in your post that only issues are with the forums? well personally this is a way of advertising for free you think you would want the orders coming from the forums to be wonderful to make you guys look great...

so i am not the only one thats noticed this i dont need to quote the people alone in this thread that wont order from you now.. i am just more vocal about it? so sorry to bad... go ahead pick me out of the people in this thread that said they wouldnt order from you but i am NOT the only one...



you are CORRECT i have NEVER ordered anything from you guys...
1) you have nothing i need.. and the few things i would buy i get a better discount at the ford dealer then you offer... oh well...
2) seen some of your products not being good back in the day put me off, like the E-fans and back back back in the day those alts... idk if thats been fixed havent heard from ya...
3) oh BS Bob.. i was nice back to you long time ago and i did like you( hell i loved your posts and your site on your explorer it was funny as hell) dont even... you might be associating how i treated your brother to you but thats wasnt you...

and on that note have fun Jusnes Brothers... hope you get your business in order and all the best really i do.. its sad to see company's go under.. and i dont wish that on my worst enemy.. just hope we stop seeing these threads pop and and instead the "I AM SO HAPPY" i really do.. enjoy....

 

wow

 

Lee, I apologize for the internal miscommunication between Courtney and myself. I told her it could ship out tomorrow, she took that as it could be delivered tomorrow (today) Which first of all was not even possible considering the UPS pick up on this side of the country had already passed. Overnight shipping with saturday delivery would have been $165, and on a clutch that we sell for $279 and pay $300 for, its just too much money to lose, so we had to refund you. After our first communication it was my fault for not getting back to you. I had talked to Centerforce and they said it would be there by Wednesday. Well, it came HERE on THURSDAY. So it was just bad luck with centerforce (again). So again, I do apologize for your whole ordeal.

All personal things aside, Zack, out of hundreds and hundreds of orders from people on this site, 4 people who complain that they got parts late is not that bad, at least I dont think so. Im sure there are more people than that who had one issue or another, but we do our best to make each customer happy, to best of our ability. Like any other company, some of our products evolve. We had some e-fan issues, they were corrected. Our e-fan kits evolved. A supplier had some alternator issues, alternators were replaced, refunds were issued, the supplier found the issue and has resolved it.