i don't know why everyone brags on HP.....
#1
12-19-2007
i don't know why everyone brags on HP.....
I ordered XP Pro reboot disc for my computer (since i bought my computer with XP Pro on it). The disc cost $5 + shipping. I paid an extra $20 to have them shipped overnight so I could get my computer back up and running at home......It took 4 days to get them (they stated that if i ordered them by 4pm PST that they would ship out that day), i ordered them at 8pm that night (after 4pm PST and i knew that), and they didn't ship for 2 more days.......Then i get them and they are XP Home disc, granted the wouldn't work because they are not right....i call to get my CORRECT disc shipped out to me and i can't understand the person i am talking to....i finally get an American on the phone who I can understand. I told him again what the problem was....i told him i wanted them next day'd to me and to have them shipped out that day because i ordered the correct disc, but they sent me the wrong ones; and i had paid for next day shipping......he laughed at me and said because the time of year it was, i had to be joking......i politely told him i wasn't and it was very possible (take in mind, this is Monday that this happened)......so the best they could do was send me "free" the proper disc.....so i really wasted my money on the shipping because i still don't have the correct disc.....
Their customer service sucks......i can't understand 99.9% of their customer service personell because they are in India or where ever they are.....I have NEVER spoken to a foreign Dell customer service or tech support person......
I wont ever buy HP again based on this customer service experience...
Their customer service sucks......i can't understand 99.9% of their customer service personell because they are in India or where ever they are.....I have NEVER spoken to a foreign Dell customer service or tech support person......
I wont ever buy HP again based on this customer service experience...
#2
12-19-2007
#3
12-19-2007
i agree maurice...heres my horror story with my compaq laptop i HAD (HP owned)..
my screen had gone out on my laptop (under warranty, no big deal)..i contact them via webchat, they tell me fedex will come get it and to ship it in the original box...wait 1 month, nothing, 2 months, nothing, 3 months we call, they say oh yea its getting fixed now, 2 more months, we call the hp headquarters, get a person to look into my case...1 week later they call and tell me that it accidently got shipped back to where it was built, and when that happens, that they sell it wholesale to a buyer who fixes them and resells them...hes a jerk, wont send it back, long story short, i got my money back and lost all my files that was on my computer, and i was pissed, and wont get an hp again
my screen had gone out on my laptop (under warranty, no big deal)..i contact them via webchat, they tell me fedex will come get it and to ship it in the original box...wait 1 month, nothing, 2 months, nothing, 3 months we call, they say oh yea its getting fixed now, 2 more months, we call the hp headquarters, get a person to look into my case...1 week later they call and tell me that it accidently got shipped back to where it was built, and when that happens, that they sell it wholesale to a buyer who fixes them and resells them...hes a jerk, wont send it back, long story short, i got my money back and lost all my files that was on my computer, and i was pissed, and wont get an hp again
#4
12-19-2007
Originally Posted by taknotes
i agree maurice...heres my horror story with my compaq laptop i HAD (HP owned)..
my screen had gone out on my laptop (under warranty, no big deal)..i contact them via webchat, they tell me fedex will come get it and to ship it in the original box...wait 1 month, nothing, 2 months, nothing, 3 months we call, they say oh yea its getting fixed now, 2 more months, we call the hp headquarters, get a person to look into my case...1 week later they call and tell me that it accidently got shipped back to where it was built, and when that happens, that they sell it wholesale to a buyer who fixes them and resells them...hes a jerk, wont send it back, long story short, i got my money back and lost all my files that was on my computer, and i was pissed, and wont get an hp again
my screen had gone out on my laptop (under warranty, no big deal)..i contact them via webchat, they tell me fedex will come get it and to ship it in the original box...wait 1 month, nothing, 2 months, nothing, 3 months we call, they say oh yea its getting fixed now, 2 more months, we call the hp headquarters, get a person to look into my case...1 week later they call and tell me that it accidently got shipped back to where it was built, and when that happens, that they sell it wholesale to a buyer who fixes them and resells them...hes a jerk, wont send it back, long story short, i got my money back and lost all my files that was on my computer, and i was pissed, and wont get an hp again
#6
12-19-2007
Originally Posted by Captain Obvious
every time i call dell support i get those foreign barely can understand ****ers...i hate them
#7
12-19-2007
Originally Posted by zabeard
buy your dell, let it break... they are junk.
i have two dells here and 88 HP computers and 9 HP servers, I have never had an issue with their support. Sorry about your luck.
i have two dells here and 88 HP computers and 9 HP servers, I have never had an issue with their support. Sorry about your luck.
#8
12-19-2007
#9
12-19-2007
#10
12-19-2007
#12
12-19-2007
Join Date: Aug 2005
Location: DFW
Posts: 1,447
Likes: 0
Received 0 Likes
on
0 Posts
I have a franken-dell. Only thing on it that's still factory is my mother board, DVD-rom, 1 internal HD, and the tower. Never had a problem with the computer, except now. It's gotten slow, needs to be reformated and I'm not looking forward to that. Actually not looking forward to moving all my files to my external HD. 
EDIT: FWIW, this Dell was received in early 02 as a free-of-charge replacement. The old computer was a p3 500 with a 40 gig HD, DVD and CD-RW roms, nvidia 64 mb card with 512 mb memory. The replacement, and current comp, is a 1.7 gig p4 with DVD and CD-RW roms, 80 gig HD, nvidia 64 mb card, soundblaster live. I've upgraded it to a dynex 450 watt power supply, GeForce 6200OC 256 mb card, Creative X-Fi sound with 6.1 creative speakers, 1 gig memory (max for MoBo), a Samsung SyncMaster 171v 17in flat panel (made in 02 and sucks for fps in gaming), a 2nd 80 gig HD, and a 160 gig western digital external HD (most I could afford 1.5 years ago, now with what I paid I could get some serious storage!).
EDIT: FWIW, this Dell was received in early 02 as a free-of-charge replacement. The old computer was a p3 500 with a 40 gig HD, DVD and CD-RW roms, nvidia 64 mb card with 512 mb memory. The replacement, and current comp, is a 1.7 gig p4 with DVD and CD-RW roms, 80 gig HD, nvidia 64 mb card, soundblaster live. I've upgraded it to a dynex 450 watt power supply, GeForce 6200OC 256 mb card, Creative X-Fi sound with 6.1 creative speakers, 1 gig memory (max for MoBo), a Samsung SyncMaster 171v 17in flat panel (made in 02 and sucks for fps in gaming), a 2nd 80 gig HD, and a 160 gig western digital external HD (most I could afford 1.5 years ago, now with what I paid I could get some serious storage!).
Last edited by Lefty04LevelII; 12-19-2007 at 01:37 PM.
#14
12-19-2007
Join Date: Mar 2006
Location: Round Rock, Tx
Posts: 2,641
Likes: 0
Received 0 Likes
on
0 Posts
Originally Posted by Redneckstone
to me computers are all disposable any more i dont even get warrenty's it dies i'll just buy a new one.. another reason why i back up all my stuff on disc and external hard drive.. i know about year or two i'll just get another laptop if this one takes a ****...
Besides, with all of the changing technology these days, why buy an expensive machine when yours is just going to be outdated the next year or so?
#16
12-19-2007
#17
12-19-2007
#18
12-19-2007
Unregistered User
Posts: n/a
Originally Posted by bwester04
Besides, with all of the changing technology these days, why buy an expensive machine when yours is just going to be outdated the next year or so?In the PC world ( computer that is ) , its pointless to buy something that costs 250$ when in 6 months, its out dated and runs about half that price.
#19
12-19-2007
#20
12-19-2007
Originally Posted by Redneckstone
problem is they need to lower there price...
#21
12-19-2007
Unregistered User
Posts: n/a
Originally Posted by Redneckstone
problem is they need to lower there price...
What I would compare it to..
Maurice needed his machine on monday ( the day it broke ). Granted, it ' tis the season ', but the man isn't born yet so theres NO WAY its being fixed overnight. There are MANY people whom will demand such, but the reality is.. its going to be broken on Tuesday as well.
Maurice was sent the wrong part, has to have yet another part sent.. Odds are, even with express mail, this close to the holiday.. He MIGHT recieve it on Wendsday if they shipped it today. If he gets it sooner, theres another reason to celebrate.
I scratched my FinalCUT HD cd. *I* scratched it. I left it laying out.. My fault.
10 minute drive to the store, new cd, 10 minutes saying hello to my favorite sales person.. 10 minute drive back home..
30 minute repair for something *I* broke. No week or ' weeks ' of downtime, no headaches, no trying to figure out what that person on the other end of the phone is trying to say..
Cost -vs- headache becomes the equasion. Which one are you willing to deal with?
You get what you pay for.. If I can;t figure it out, a 10 minute drive and someone IN PERSON will show me what I'm doing wrong and how to correct it.
*IF* I had to buy a windows based machine.. I would have a local builder make me one. I could care less what it would cost, but part of the sale would have an agreement to ' fix all winblows errors ' and a 96hr service time ON SITE or in their facilities locally.
Less headaches, life is more enjoyable that way. No dollar amount can sway such.
So.. wheres the problem with the price? You get what you pay for.
#22
12-19-2007
#23
12-19-2007
#24
12-19-2007
Join Date: Sep 2007
Location: Hill Country, Tx
Posts: 208
Likes: 0
Received 0 Likes
on
0 Posts
For the last couple years i have built my computers but i was big time into gaming so i had to have a beast of a computer to run my games. Just recently though i sold my gaming computer for 700 bucks now im definitely going to buy a Laptop Hp or Gateway is what i was going to go with since they are alot cheaper then the dells.
#25
12-19-2007
Originally Posted by Redneckstone
ya the one i have is so outdated now and it only like a year old.. hell they really dont carry my build anymore if they do its like the $500 one...
