Summit Racing: Updated with a happy ending - Ranger-Forums - The Ultimate Ford Ranger Resource


Ranger Products, Company, & Member Reviews Like a Ford Ranger product? Perhaps a product was not up to par? Did a member impress you? This is the sub-forum for you.

Reply
 
LinkBack Thread Tools Search this Thread
  #1  
Old 11-25-2012
01RangerEdge's Avatar
Scrambles the DeathDealer
Thread Starter
iTrader: (11)
 
Join Date: Jul 2009
Location: Jackson, MO
Posts: 7,598
Icon14 Summit Racing: Updated with a happy ending

I purchased Eagle Alloy 185 series wheels from Summit November 10th. I already knew the wheels were back ordered and the date they gave me was 11/22 for them to arrive at Summit

The 22nd arrived and I called to confirm that my wheels had arrived, the customer service rep could not find my wheels and said that he would email me when they came in.

11/23 (Thanksgiving). I get an update on my order and it says the back order date is now 12/6. This is extremely frustrating since the entire lift plus tires are waiting to be installed.

I sent an email to Summit complaining about the misleading date but I figured that it was something to do with Eagle (or so I thought)

I stopped by the local tire shop to get metal valve stems and I just thought I could have them call Eagle to see what the deal was. They called and they can get the wheels in 2-3 days. wtf.

I called Summit back and told them what the shop told me, they seemed flustered and I asked them to call Eagle and confirm this, they told me they couldn't since Eagle was closed. I told them the tire shop just got off the phone with them. She didn't know what to do so she told me someone would call me back on Monday and give me a straight answer.

I don't care what they have to say, I'm canceling my order and getting them from the tire shop (even though it will be $100 more). I'm never shopping at Summit again

/end rant

Last edited by 98liftedranger; 11-29-2012 at 12:12 PM. Reason: Happy ending
Reply With Quote
  #2  
Old 11-25-2012
ranger4.0's Avatar
Member
iTrader: (1)
 
Join Date: Jul 2009
Location: cambridge, ontario
Posts: 3,922
i have never had a problem with summit. got my wheels, aal, shackles, shifter boot, some lights and other crap from their website.
Reply With Quote
  #3  
Old 11-25-2012
01RangerEdge's Avatar
Scrambles the DeathDealer
Thread Starter
iTrader: (11)
 
Join Date: Jul 2009
Location: Jackson, MO
Posts: 7,598
Quote:
Originally Posted by ranger4.0 View Post
i have never had a problem with summit. got my wheels, aal, shackles, shifter boot, some lights and other crap from their website.
I've always had good experiences with them.

It's their poor customer service that pissed me off
Reply With Quote
  #4  
Old 11-25-2012
ranger4.0's Avatar
Member
iTrader: (1)
 
Join Date: Jul 2009
Location: cambridge, ontario
Posts: 3,922
oh i see. never had to deal with customer service before. i have yet to be disappointed. kinda sucks to hear your having problems with them
Reply With Quote
  #5  
Old 11-25-2012
Kris03's Avatar
Member
 
Join Date: Jun 2011
Location: glastonbury, ct
Posts: 1,236
no they are a huge pain in the *** when items are on backorder..similar situation happened to me as well...i ended up just canceling my order
Reply With Quote
  #6  
Old 11-26-2012
98liftedranger's Avatar
RF Veteran
iTrader: (5)
 
Join Date: Aug 2008
Location: California
Posts: 12,538
That's too bad to hear, I have had nothing but great experiences with Summit.
Reply With Quote
  #7  
Old 11-26-2012
Taylor's Avatar
Ive been dubbed....an old volk
iTrader: (18)
 
Join Date: Mar 2010
Location: Nashville, NC
Posts: 7,110
Sucks to hear man.

GET THEM WHEELS!
Reply With Quote
  #8  
Old 11-26-2012
Lord Of War's Avatar
Member
iTrader: (2)
 
Join Date: Jan 2006
Location: Thornton, Colorado
Posts: 4,599
Id just wait the extra two weeks and save the $100.
Reply With Quote
  #9  
Old 11-26-2012
Mcleary316's Avatar
Member

 
Join Date: May 2010
Location: Lawrence, Kansas
Posts: 2,322
I've had good experiences with Summits customer service. When they sent me the wrong shocks, they overnighted a new set to me no questions asked and threw in some free stuff as well.
Now Doetsch on the other hand..... They have shitty customer service.
Reply With Quote
  #10  
Old 11-26-2012
logan03CO's Avatar
Member

iTrader: (3)
 
Join Date: Mar 2005
Location: Colorado
Posts: 1,235
Quote:
Originally Posted by Lord Of War View Post
Id just wait the extra two weeks and save the $100.
x2


Or even better - see if the tire place can match the price!
Reply With Quote
  #11  
Old 11-26-2012
01RangerEdge's Avatar
Scrambles the DeathDealer
Thread Starter
iTrader: (11)
 
Join Date: Jul 2009
Location: Jackson, MO
Posts: 7,598
Quote:
Originally Posted by Lord Of War View Post
Id just wait the extra two weeks and save the $100.
Normally I would do this, but since I live in an apartment I have to have the wheels shipped to my parents, 2 hours away. The next time I'm visiting is Dec 8th. Unless the overnight the wheels I won't get them. Which means I would have to spend more gas money going and getting them later

Quote:
Originally Posted by Mcleary316 View Post
I've had good experiences with Summits customer service. When they sent me the wrong shocks, they overnighted a new set to me no questions asked and threw in some free stuff as well.
Now Doetsch on the other hand..... They have shitty customer service.
I actually hoped they would upgrade my shipping for free since I have to have them at my parents by Dec 8th, but they didn't seem to care.
Reply With Quote
  #12  
Old 11-26-2012
01RangerEdge's Avatar
Scrambles the DeathDealer
Thread Starter
iTrader: (11)
 
Join Date: Jul 2009
Location: Jackson, MO
Posts: 7,598
Quote:
Originally Posted by logan03CO View Post
x2


Or even better - see if the tire place can match the price!
Actually the tire shop is taking the price off mounting, balancing, and valve stems off the price, so it won't be much more than Summit
Reply With Quote
  #13  
Old 11-26-2012
Level III Supporter
iTrader: (2)
 
Join Date: Nov 2010
Location: Maine
Posts: 1,220
Quote:
Originally Posted by 98liftedranger View Post
I have had nothing but great experiences with Summit.
X2. I've been shopping with them for longer than I care to admit, and I have yet to ever have a bad experience, including backordered items.

Quote:
Originally Posted by 01RangerEdge View Post
Actually the tire shop is taking the price off mounting, balancing, and valve stems off the price, so it won't be much more than Summit
Sounds like they just earned a new customer! Glad to hear they took care of you.
Reply With Quote
  #14  
Old 11-26-2012
Mcleary316's Avatar
Member

 
Join Date: May 2010
Location: Lawrence, Kansas
Posts: 2,322
Quote:
Originally Posted by 01RangerEdge View Post
Actually the tire shop is taking the price off mounting, balancing, and valve stems off the price, so it won't be much more than Summit
I love it when the local shop can do better then the Internet.
Reply With Quote
  #15  
Old 11-26-2012
01RangerEdge's Avatar
Scrambles the DeathDealer
Thread Starter
iTrader: (11)
 
Join Date: Jul 2009
Location: Jackson, MO
Posts: 7,598
Holy crap Summit came through.

Apparently this incident of mine has been documented because the guy I just talked to knew what I've already gone through.

So, first I filled him in on what had already happened and what I knew. I told him that the tire shop can get them in 2-3 days, but Summit can't until Dec. 6th. He agreed that didn't make any sense.

I then tell him unless I get a straight answer now I'm canceling my order, that got his attention because he told me he isn't supposed to call manufacturers directly but he did it anyway.

He finds out the the Columbus, OH warehouse doesn't have any, so he was transferred to the Denver warehouse and they said they would ship them tomorrow.

So now I should have the wheels no later than Friday.

I'm very happy with Summit right now.

Side note: The guy I just spoke with told me the lady I talked to on Friday that wouldn't help me and wouldn't call Eagle since they were "closed" is being questioned by their supervisor for lying to a customer.
Reply With Quote
  #16  
Old 11-26-2012
GreaseMonkey01's Avatar
Member
iTrader: (2)
 
Join Date: Jan 2012
Location: Woodbridge, VA
Posts: 304
Glad it all worked out for you!
Reply With Quote
  #17  
Old 11-26-2012
Mcleary316's Avatar
Member

 
Join Date: May 2010
Location: Lawrence, Kansas
Posts: 2,322
Attached Thumbnails
Summit Racing: Updated with a happy ending-031011-justice-350.jpg  
Reply With Quote
  #18  
Old 11-26-2012
01RangerEdge's Avatar
Scrambles the DeathDealer
Thread Starter
iTrader: (11)
 
Join Date: Jul 2009
Location: Jackson, MO
Posts: 7,598
Quote:
Originally Posted by Mcleary316 View Post
Agreed. They're cutting themselves out of the whole shipping process since Eagle is shipping to me direct
Reply With Quote
  #19  
Old 11-26-2012
ranger4.0's Avatar
Member
iTrader: (1)
 
Join Date: Jul 2009
Location: cambridge, ontario
Posts: 3,922
lol i knew summit would come through for ya eventually!
Reply With Quote
  #20  
Old 11-26-2012
99offroadrngr's Avatar
TOYOTA
iTrader: (37)
 
Join Date: Jul 2007
Location: Massachusetts
Posts: 11,728
Reply With Quote
  #21  
Old 11-26-2012
GreaseMonkey01's Avatar
Member
iTrader: (2)
 
Join Date: Jan 2012
Location: Woodbridge, VA
Posts: 304
Buford T. Justice?

Attached Thumbnails
Summit Racing: Updated with a happy ending-bufordtjustice-01.jpg  
Reply With Quote
  #22  
Old 11-27-2012
Taylor's Avatar
Ive been dubbed....an old volk
iTrader: (18)
 
Join Date: Mar 2010
Location: Nashville, NC
Posts: 7,110
Attached Thumbnails
Summit Racing: Updated with a happy ending-success-baby-asshole.jpg  
Reply With Quote
  #23  
Old 11-27-2012
ranger4.0's Avatar
Member
iTrader: (1)
 
Join Date: Jul 2009
Location: cambridge, ontario
Posts: 3,922
Quote:
Originally Posted by 99offroadrngr View Post
lol my boss was doing the gangnam style in the shop today!
Reply With Quote
  #24  
Old 11-29-2012
01RangerEdge's Avatar
Scrambles the DeathDealer
Thread Starter
iTrader: (11)
 
Join Date: Jul 2009
Location: Jackson, MO
Posts: 7,598
Update: I just found out last night they are refunding the cost of shipping.

As far as I'm concerned, they have redeemed themselves.

(I edited the title but it's not showing up, can a mod/admin fix it?)

Last edited by 01RangerEdge; 11-29-2012 at 11:37 AM.
Reply With Quote
  #25  
Old 11-29-2012
Lazler's Avatar
Senior Member
iTrader: (18)
 
Join Date: Dec 2008
Location: Brantford, Ontario
Posts: 5,526
Glad it all worked out in the end. Can't wait to see the truck with its new shoes on!
Reply With Quote
Reply

Related Topics
Thread Thread Starter Forum Replies Last Post
Summit Racing crazymikey Ranger Products, Company, & Member Reviews 9 12-04-2008 09:20 PM
4Wheel Parts & Summit Racing! Trigger01 Ranger Products, Company, & Member Reviews 1 12-18-2007 07:45 AM
Summit racing BL vs. PA BL BIGDREAMER02 Suspension Tech 16 05-06-2007 10:42 PM
Summit racing jtslmn720 Ranger Products, Company, & Member Reviews 80 01-17-2007 03:49 PM


Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



All times are GMT -6. The time now is 04:49 PM.


We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites.