Sears auto centers suck!!!!!!!!!! - Ranger-Forums - The Ultimate Ford Ranger Resource


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Old 05-18-2011
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Sears auto centers suck!!!!!!!!!!

As I drove my Ranger to work, the front end was shaking a bit so I stopped at the Sears auto near my job to have the front tires re-balanced. I was real early for work so I figured I had time and the guy at the register said we can do it in a half hour. The manager says, the tires are too big and they cant balance them. They didnt realize they balanced the very same truck with 33's last year, then they say ok.

As I watch the kid pull my truck into the bay, he takes about 15 minutes to figure out what he is doing with the lift and where to put it. After he lifts it, tires come off...cool right? WRONG! 30 minutes go buy he is still messing around with my tires on the floor. So I figure center caps, I go in the shop and he says center caps wont come off. I look at the center caps and there are dents all over!!!

I tried to keep calm, I grabbed my tires their rubber mallet and wd40 and take the center caps off. I turned around to drop the tire and I see how they lifted my truck
Name:  searsfup.jpg
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After seeing that, I red lined started yelling at the kid, got the manager and told them both they should know better than lifting a truck that way and said some other things as well. I also told them they had to do an alignment because of they way it was lifted and if the bars are even slightly bent they will be paying for all new parts they break.

Then I get thrown out of the shop and the manager says " So what do you want from us"? Ever have one of those moments you get so pissed, ya kinda black out and dont remember what you say or do? Yeah, I experienced that when the guy told me that the truck cant be aligned because all the ball joints are bad. I told him to align it anyway and I will have someone else look at the ball joints because they dont know their heads from their asses at this point.

Get thrown out again. 10 minutes go by the manager says you're almost done and ready to go. Well, they still never balanced the damn wheels because after I said something about how they lifted the truck, they threw the wheels on and moved it to the alignment rack. The manager says with a big attitude " Sir the wheels were already balanced". I leave it at that.

Then I see 2 guys rolling my tires over to the balance machine and balance my tires....So Yeah the manager is an ***. I go to pay, they only charge me for the balancing, and the cashier tells me they didnt adjust anything for the alignment, then the manager says yes it was adjusted so who the hell knows what was done?!

I left took it to a buddies shop so he could look at the ball joints, confirmed 2 uppers are bad, not all 4 but I will replace them anyway.

So needless to say, after over 2 hours of waiting and making me an hour late for work, and crushing my 2 center caps I can say Sears sucks and have no idea what they are doing and I am hitting their feedback website every day with this story!!
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Old 05-18-2011
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Send an e-mail to corporate. It will get straightened out then.
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Old 05-18-2011
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I sent my survey in, still have to find a corporate email address. This was so ridiculous I just couldnt believe it!
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Old 05-18-2011
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man that sucks, idk what they were doing jacking the truck up on the torsion bars thats stupid. hope it gets straightened out.
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Old 05-18-2011
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years ago I went to firestone for something the kid working on my truck was chewing gum after about 4 hours there I find his gum rubed into the driver side floor mat!.
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Old 05-18-2011
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Old 05-18-2011
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Quote:
Originally Posted by j99ranger4x4 View Post
man that sucks, idk what they were doing jacking the truck up on the torsion bars thats stupid. hope it gets straightened out.

I know man!! I dont need anything straightened out, I just want everyone to know never use the place!

Quote:
Originally Posted by tml4761 View Post
years ago I went to firestone for something the kid working on my truck was chewing gum after about 4 hours there I find his gum rubed into the driver side floor mat!.
Good god man! I would have gone nuts man!

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Thank you sir! I just called them as well!
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Old 05-18-2011
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wow dude. burn down sears!
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  #9  
Old 05-18-2011
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Yes, never, ever, ever never, never ever, ever never never never ever ever never ever shop at Sears again.
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Old 05-18-2011
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Quote:
Originally Posted by tml4761 View Post
years ago I went to firestone for something the kid working on my truck was chewing gum after about 4 hours there I find his gum rubed into the driver side floor mat!.
Wow. Not good.

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Originally Posted by dj wayne View Post
Yes, never, ever, ever never, never ever, ever never never never ever ever never ever shop at Sears again.
This quote was pretty funny
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Old 05-18-2011
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Holy crap , wen i saw that picture , i nearly shat myself , dumb idiots out there working in shops think they know what they are doing just because they are in uniform
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Old 05-18-2011
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sucks dude.... the dumbass at Canadian tire almost did the same thing with my truck... He said "that's how you put a ranger on a lift" . Told him he was a moron and to step back from my truck.... Had manager have someone else install my tires... Bunch of idiots...
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Old 05-18-2011
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What do you expect for $8 an hour labor?

Real mechanics don't work for cheap.
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Old 05-18-2011
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Wow thats not too good. Good thing you have proof of there mistakes though!
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Old 05-19-2011
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walmart is the same way, never go to them either, ida lost it though if they destroyed my center caps,
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Old 05-19-2011
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Are they gonna pay for your caps?
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Old 05-19-2011
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Wow that's terrible
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Old 05-19-2011
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*NWS*
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  #19  
Old 05-19-2011
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But you can buy clothes, refridgerators and video games at sears, why wouldn't you take your vehicle there for work?
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Old 05-19-2011
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i would of gotten arrested


luckily the one i go to there is a guy that always works on my truck and he always does a good job, i always request he does the work on any vehicle i bring in
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Old 05-19-2011
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i bet they still have their job too. If some one did that where i work they'd get fired on the spot. one kid didn't tighten one lug nut and the customer came back in asking the tech to tighten them again the SM told him to go get his box and not to come back.
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Old 05-19-2011
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Quote:
Originally Posted by 99offroadrngr View Post
i would of gotten arrested


luckily the one i go to there is a guy that always works on my truck and he always does a good job, i always request he does the work on any vehicle i bring in
same here. only let the old guys work on my truck.
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  #23  
Old 05-19-2011
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last time walmart left my oil pan plug not tight/ and with having some blue sealant gunk under the washer..which caused me to drip oil for the past 2 weeks ATLEAST...i took it to them about 4 days later..the guy took me back there and was like i think its just covered in oil from changing it. i dont see any drips anymore...(while a drip formed right in front of our eyes..) idiots.

the time before that the idiot went to shut my hood without putting the oil cap back on..which it was sitting by the radiator..when he slammed the hood it bounced back up and had shattered the oil cap..which yes they did buy me a new one..


but i will admit so far havent had any problems with the 2 wrangler autority a/t tires i purchased from them and they mounted nd everything. thats it..

oh and the chick back there was flirting with me so bad one day i was checking out i had 1 $9 spray bottle of weed killer..and 1 $15 bottle of bug killer...SHE FORGOT to ring up the bug killer...

Thanks walmart =]
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Old 05-19-2011
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Quote:
Originally Posted by Generallee701 View Post
last time walmart left my oil pan plug not tight/ and with having some blue sealant gunk under the washer..which caused me to drip oil for the past 2 weeks ATLEAST...i took it to them about 4 days later..the guy took me back there and was like i think its just covered in oil from changing it. i dont see any drips anymore...(while a drip formed right in front of our eyes..) idiots.

the time before that the idiot went to shut my hood without putting the oil cap back on..which it was sitting by the radiator..when he slammed the hood it bounced back up and had shattered the oil cap..which yes they did buy me a new one..


but i will admit so far havent had any problems with the 2 wrangler autority a/t tires i purchased from them and they mounted nd everything. thats it..

oh and the chick back there was flirting with me so bad one day i was checking out i had 1 $9 spray bottle of weed killer..and 1 $15 bottle of bug killer...SHE FORGOT to ring up the bug killer...

Thanks walmart =]
if anyone works at walmart here im not affending you

WHY WOULD YOU TAKE A CAR/TRUCK TO WAL MART DO YOU UNDERSTAND WHAT KIND OF PPL THEY HIRE
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Old 05-19-2011
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I am not looking for compensation for anything, I just want corporate to know what kind of people they have working for them in that store.
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