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  #1  
Old 12-19-2008
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Icon13 Ddm Tuning (hid Seller)

Well so far I am not impressed at all.

I placed order on 12.15.08
They took money instantly.
12.18.08 - Emailed them - no response.
As of today 12.19.08 - No order update. No shipping update. - Emailed again - No response.

So basically I have ordered, they have been paid, and i have gotten no answers from them regarding where my HIDS are and they havent updated my order information since i placed the damn order. I say good prices.. poor customer service.

EDIT:

Called them too and it just rings for days. No answering machine or recording.. Just nothing. yay for me.

EDIT 2:

Okay so finally i got a live person.. My order wont SHIP!! until the TUESDAY after Christmas.. this sucks!!!

OHH and even though i got express shipping it doesnt speed up the date it gets shipped out just how long it takes to get to after they finally ship it. Thats bull.

I say VVME.com FTW.


UPDATE:

As of 12.24.08
My order has NOT been shipped. I PAID extra for express shipping! MY order status has NOT been UPDATED. They have already CHARGED me for the product. And its been 8 days NOW! This is ridiculous and company I will never use again and I may just cancel my order and file a claim with my credit card company.

DDM TUNING - Great PRICE, HORRID customer relations and service.

I mean why would i pay for express shipping if they werent gonna ship it for two weeks. Oh and they said it probably wont ship until 12.30. I ordered the 16th.

Last edited by jaycheetwood; 12-24-2008 at 07:39 PM.
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  #2  
Old 12-19-2008
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Quote:
Originally Posted by jaycheetwood View Post
Well so far I am not impressed at all.

I placed order on 12.15.08
They took money instantly.
12.18.08 - Emailed them - no response.
As of today 12.19.08 - No order update. No shipping update. - Emailed again - No response.

So basically I have ordered, they have been paid, and i have gotten no answers from them regarding where my HIDS are and they havent updated my order information since i placed the damn order. I say good prices.. poor customer service.
lol it has been 4 days. communication is sparse when you are dealing with people who dont speak english(probably)
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  #3  
Old 12-19-2008
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lol it has been 4 days. communication is sparse when you are dealing with people who dont speak english(probably)
They are US vendor out of SD, CA.. I went with express shipping.
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Old 12-19-2008
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Call you're cc comapany and cancel it. Don't let them have your money for free like that.
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  #5  
Old 12-19-2008
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Originally Posted by jaycheetwood View Post
They are US vendor out of SD, CA.. I went with express shipping.
then yea, that does suck.
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  #6  
Old 12-19-2008
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then yea, that does suck.
Nick read my second edit.. it really sucks.
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Old 12-19-2008
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Originally Posted by pace51 View Post
Call you're cc comapany and cancel it. Don't let them have your money for free like that.
I wouldn't go that far yet. For one they are an ebay company. It takes a while to get the ball rolling. I never got a response from the company I got mine from. It took about 7-10 days to get it. Your also forgetting that you ordered it a week and a half before christmas. That alone will probably add about a week extra on shipping. Just be patient.
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  #8  
Old 12-19-2008
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I just don't have patients for that kind of crap. Atleast answer the phone or reply to the emails. Give me somthing. It took AJUSA 2days to take the money. They took it this morining and it just shipped this afternoon. I was gona call and email them 2day if nothing had happened
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  #9  
Old 12-19-2008
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mine wont ship till the 30th and i ordered the 15th and paid extra for UPS express. WTF is the point of express orders if it still takes 2 weeks to ship?
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Old 12-19-2008
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i just want to know how good they work once you get them b4 i get mine i want to make sure they are good ones b4 i order mine from there
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  #11  
Old 12-19-2008
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i just want to know how good they work once you get them b4 i get mine i want to make sure they are good ones b4 i order mine from there
If they arent good i know another site thats really good with shipping and really good with customer service. vvme.com ftw.
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  #12  
Old 12-24-2008
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In case you didnt see above. here is my lastest rant/update.


As of 12.24.08
My order has NOT been shipped. I PAID extra for express shipping! MY order status has NOT been UPDATED. They have already CHARGED me for the product. And its been 8 days NOW! This is ridiculous and company I will never use again and I may just cancel my order and file a claim with my credit card company.

DDM TUNING - Great PRICE, HORRID customer relations and service.

I mean why would i pay for express shipping if they werent gonna ship it for two weeks. Oh and they said it probably wont ship until 12.30. I ordered the 16th.
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Old 12-24-2008
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Hmm... I just bought a kit from them as well (well I didn't buy it, I bought it with a friends account for the friends Lincoln...)
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Old 12-24-2008
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My friend had no problem at all. I wonder what's going on. Well I can say they never responded to an email that I sent them about a month ago.
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  #15  
Old 12-24-2008
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Originally Posted by Jp7 View Post
Hmm... I just bought a kit from them as well (well I didn't buy it, I bought it with a friends account for the friends Lincoln...)


Hmmm well let me know how your shipping and all that goes.. They basically suck at answering emails and phones.


Quote:
Originally Posted by fddriver02 View Post
My friend had no problem at all. I wonder what's going on. Well I can say they never responded to an email that I sent them about a month ago.
Well maybe its cause he lives in CA and they are CA based? Or he got em at a good time or something i just think 2 weeks to ship something is ridiculous!!

Then its like what was the point of express shipp ohhh so i could have them FAST not 2 weeks later.
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Old 12-24-2008
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I would have them refund the extra shipping cost.
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  #17  
Old 12-24-2008
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I am just going to cancel my order and go get em from VVME.com they are great to work with. Maybe in China but they actually wouldve been here by now.
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  #18  
Old 12-24-2008
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funny how those people from Hong Kong will respond to e-mails where some folks from US won't even return a call or e-mail...
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  #19  
Old 12-24-2008
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Quote:
Originally Posted by jaycheetwood View Post
mine wont ship till the 30th and i ordered the 15th and paid extra for UPS express. WTF is the point of express orders if it still takes 2 weeks to ship?

I've been through that before myself. SOMETIMES when you pay through pay-pal it sends it as a E-CHECK. Which sometimes may take a few days to post. Yes it comes outta your account immediately but there again may take a few days to post. ASLO remember it is close to christmas and the holiday's. I know its irratating and frustrating but have a lil more patience.
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  #20  
Old 12-24-2008
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I would have them refund the extra shipping cost.
You do realize I took your advice on this one right?
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  #21  
Old 12-24-2008
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You'll be fine, there plenty of other people who've bought from them with good results.
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  #22  
Old 12-24-2008
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You do realize I took your advice on this one right?
You do realize that I have never bought anything from them, right? I said my friend had a good experience with them.

Last edited by whippersnapper02; 12-24-2008 at 10:30 PM.
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  #23  
Old 12-24-2008
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its my buddies Lincoln, he's 64 - he likes my lights, so i got him 4500s
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  #24  
Old 12-24-2008
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Originally Posted by 07SPORT View Post
funny how those people from Hong Kong will respond to e-mails where some folks from US won't even return a call or e-mail...
No joke.. those China people are even on MSN IM 24.7 answering questions.

Quote:
Originally Posted by hozII View Post
I've been through that before myself. SOMETIMES when you pay through pay-pal it sends it as a E-CHECK. Which sometimes may take a few days to post. Yes it comes outta your account immediately but there again may take a few days to post. ASLO remember it is close to christmas and the holiday's. I know its irratating and frustrating but have a lil more patience.
Oh i called em and the service i got was just wrong and the BS answers to my questions. It just hasnt been good. I hate to say it but i doubt they are that busy that a set of lights takes over 15 days to ship..


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Originally Posted by korey89 View Post
You'll be fine, there plenty of other people who've bought from them with good results.
who?
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  #25  
Old 12-24-2008
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You do realize I took your advice on this one right?
x2
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