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Old 01-17-2005
LILBLUE04FX4L2's Avatar
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Join Date: Jun 2004
Location: Exit 105 New Jersey
Posts: 2,409
KC Slimlites - 130 watt bulb

One of my KC Slimlites burnt out on Saturday
I never ran them all day, but turned them on for the photo shoot afterwards
At first they both worked, then the passenger side blew
Kind of pissed me off as a new bulb is $25
That is what I get for top of the line - highest replacement cost - 130 WATT BLUE BULB
When I receive the replacement I will send the burnt bulb back for refund or another new bulb
KC gave no reason why it has blown, they just said sometimes they do

Both lights were under water for very short periods of time at Wharton
The one that did not blow had some moisture in it and when I washed the truck yesterday I noticed it still was foggy inside
I left it on for a few minutes and it dried out
KC advised the lights are made to keep most of the water out, but also have vent holes with nothing to prevent water penetration
So in effect they are made to keep most water out, but allow it to drain or evaporate out if it does get in
I will probably break down both of the housings when I replace the one bulb so I can clean them on the inside

I will post a follow up with the turn around times on the new bulb and the replacement of the burnt out bulb once I send it back
This is the second time I have had to contact the factory and they have been helpful and personable on the line in each occasion
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Old 01-17-2005
Trevelyn1015's Avatar
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Join Date: May 2004
Location: Texas
Posts: 4,900
contact Ron Pryczynski at kc... he has always helped me out... they are very good about their warranties...

i have the same lights, and have never had any problem at all...
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Old 01-17-2005
LILBLUE04FX4L2's Avatar
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Location: Exit 105 New Jersey
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I already closed the deal with them and might have spoken to Ron
As I mentioned both time I called they were helpful and friendly
It is all about turn around time on the bulbs and my order for an extra lamp

CUSTOMER SERVICE - KC KNOWS HOW IT IS DONE !!
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  #4  
Old 01-17-2005
n3elz's Avatar
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Join Date: Jun 2004
Location: Kennett Square, PA
Posts: 10,620
Well, Neil, that's a shame. Those are nice lights. At least they're taking care of it.

It's hard to completely seal those enclosures for a reasonable cost because of thermal cycling. You could make a completely sealed one I'm sure, but it would probably cost even more.
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  #5  
Old 01-17-2005
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Join Date: Nov 2004
Location: Danville, VA
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i want kc's...
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  #6  
Old 01-17-2005
Bailey's Avatar
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Join Date: Jun 2004
Posts: 1,143
Quote:
Originally Posted by TippnOver
i want kc's...




I miss having my KCs. I never had a problem with mine and they were bright! I needa get a set of slimlights for my new truck.

Good to hear they have such great customer service.
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  #7  
Old 01-18-2005
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Yes got to love kc's warrenty already had one of my bulbs burn out and they replaced it with no charge, and no shipping got to love those people. I have over $600 in there product and its worth every penny.
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