Performance Center - Ranger-Forums - The Ultimate Ford Ranger Resource


Ranger Products, Company, & Member Reviews Like a Ford Ranger product? Perhaps a product was not up to par? Did a member impress you? This is the sub-forum for you.

Reply
 
LinkBack Thread Tools Search this Thread
  #1  
Old 10-28-2008
Step Over the Edge's Avatar
Member
Thread Starter
 
Join Date: Dec 2007
Location: Albuquerque, NM
Posts: 324
Icon13 PerformanceCenter.com

So far this company is not impressing me in any way. I ordered belltech shackles from them 2 weeks ago. I have recieved nothing, my card hasnt been charged, and their "customer service" is non-existant. Try calling and you get the automated crap. You select any option and it startes the same recording over. Rarely the automated part works and sends you somewhere and they have another recording that says they're closed. There website says that they are open 6am-5pm PST and I've called at all parts of the day and never got past the "closed" recording. I try the other options and dont get any further either. If you wait for an operator you get to leave a voicemail which I did and have no return calls. I also emailed them and have no response. My order still says "processing payment".

I googled this place to see if anyone else has had problems and yes they have. Most complain about backorders, misshipping, changing stories, refund delays, etc.

They have good prices but it doesnt help when you dont get anything. So keep this in mind, and I will never order from them again.
Reply With Quote
  #2  
Old 10-28-2008
06fx4jb83's Avatar
Member
 
Join Date: Aug 2008
Location: east hartford,ct
Posts: 304
yea they took like two months to send my gibson exhaust
Reply With Quote
  #3  
Old 10-29-2008
rideac1's Avatar
Member
iTrader: (1)
 
Join Date: May 2005
Location: New Kensington, PA
Posts: 1,087
I have always had awesome service with PerformanceCenter.com

About every year I order something from there...brakes or pads, or something.

I recently a few months ago ordered JBA wires and Exhaust system. The wires came to my house in 3 days...the JBA exhaust was backordered from JBA...which is not PerformanceCenter's fault, it could have happened to any company. JBA ended up shipping me the exhaust directly.

And...performancecenter seems to have the best price on what I get.

I called their customer service almost every day for a few weeks about my exhaust, and I talked to someone every time and they were really nice and helpful. I have no idea what you're doing wrong.
Reply With Quote
  #4  
Old 10-29-2008
whippersnapper02's Avatar
RF Veteran
iTrader: (1)
 
Join Date: Sep 2006
Location: Earth, Milky Way Galaxy
Posts: 7,415
When I bought shocks off of them they sent me used shocks. Like really banged up shocks. Then it took over a month to get a new set but I think Ranch had to make a new batch. When I bought my exhaust there was no problems.

Last edited by whippersnapper02; 10-30-2008 at 10:42 AM.
Reply With Quote
  #5  
Old 10-29-2008
Step Over the Edge's Avatar
Member
Thread Starter
 
Join Date: Dec 2007
Location: Albuquerque, NM
Posts: 324
Quote:
Originally Posted by rideac1 View Post
I called their customer service almost every day for a few weeks about my exhaust, and I talked to someone every time and they were really nice and helpful. I have no idea what you're doing wrong.

I dont really understand what I could do wrong its not complicate to push 2 for customer service, push 2 for an online order, and wait for someone if it would ever get that far. Seriously, how could I screw that up?

It says you can input a known extension at anytime so I tried a bunch of random number combinations and finally got one to work. Left another message and still nothing. Anyone is welcome to call them and try it out...
Reply With Quote
  #6  
Old 10-30-2008
rideac1's Avatar
Member
iTrader: (1)
 
Join Date: May 2005
Location: New Kensington, PA
Posts: 1,087
Quote:
Originally Posted by Step Over the Edge View Post
I dont really understand what I could do wrong its not complicate to push 2 for customer service, push 2 for an online order, and wait for someone if it would ever get that far. Seriously, how could I screw that up?

It says you can input a known extension at anytime so I tried a bunch of random number combinations and finally got one to work. Left another message and still nothing. Anyone is welcome to call them and try it out...
Hmm. I did once or twice have to wait a few minutes til "the next available associate" but did get to speak with someone, every time. If you're getting that far you just need to wait for someone to answer. It does suck to wait long if you have to, but I wouldn't bash PerformanceCenter for that because every customer service center for any company makes you wait.
Reply With Quote
  #7  
Old 10-30-2008
Step Over the Edge's Avatar
Member
Thread Starter
 
Join Date: Dec 2007
Location: Albuquerque, NM
Posts: 324
Maybe I'm not making this clear, I never actually get to even wait for a person. Every time I get to the point where it is supposed to put me on hold for someone to help me it does 1 of 2 things, sends me strtaight to voicemail after saying they're closed, or goes all the way back to the first menu and starts over. I've seriously tried calling everyday at different times and ALWAYS get the recording that they are closed. If I was just impatient on hold do you really think I'd be complaining? Come on, give me more credit than that.

I literally JUST called again. It's 0800 MST, or 0700 PST, which is within the 6am-5pm PST supposed business hours and I get the "closed" recordings on all automated options just like I always do no matter what time it I try to call.
Reply With Quote
  #8  
Old 10-30-2008
Step Over the Edge's Avatar
Member
Thread Starter
 
Join Date: Dec 2007
Location: Albuquerque, NM
Posts: 324
Just tried again and got a different "closed" recording with a womans voice. It says customer service hours are 8am-5-pm PST and not the regular 6-5. Well its 0930 MST so 0830 PST and I still get the "closed" message and the option to leave a voicemail. So basically this place can **** off, I'm done trying. Apparently some other people have better luck and I'm happy for them, but no more for me. I think it's pretty ridiculous...
Reply With Quote
  #9  
Old 10-30-2008
rideac1's Avatar
Member
iTrader: (1)
 
Join Date: May 2005
Location: New Kensington, PA
Posts: 1,087
Haha, sorry man. I just tried calling to see if I could actually get or attempt to speak with someone to see what you were talking about. I pressed 2 the first time, then 2 again for customer service, but it keeps saying the same thing...to press 1 for whatever and 2 for customer service. I understand what you're saying now. I never had a problem like that when I called in the past few years. Hopefully their calling system gets fixed or something. I even waited as it says to do to see if an operator will answer, but I got nothing after waiting for about a minute.
Reply With Quote
  #10  
Old 10-30-2008
whippersnapper02's Avatar
RF Veteran
iTrader: (1)
 
Join Date: Sep 2006
Location: Earth, Milky Way Galaxy
Posts: 7,415
Try calling and pressing 0 until you get an operator.
Reply With Quote
  #11  
Old 10-30-2008
rideac1's Avatar
Member
iTrader: (1)
 
Join Date: May 2005
Location: New Kensington, PA
Posts: 1,087
Quote:
Originally Posted by fddriver02 View Post
Try calling and pressing 0 until you get an operator.
Tried it a few times. It either keeps repeating the number options or is just silent. I know from previous calls that it will tell you that it is going to connect you to a customer service agent, but when I called today it did not get to that.
Reply With Quote
  #12  
Old 10-30-2008
04blackedge's Avatar
RF Veteran
iTrader: (13)
 
Join Date: Jan 2007
Location: Durham, NC
Posts: 23,426
Call this number, it should work:

949-598-8285 x214
Reply With Quote
Reply

Related Topics
Thread Thread Starter Forum Replies Last Post
Jeep center console in 2000 in place of center seat jtkonieczny Interior Semi-Tech 11 11-08-2011 06:21 PM
control center center console or something like that? gibsondale General Ford Ranger Discussion 3 04-20-2010 10:03 AM
Wayne/Underdog Performance and Manny/MAC Performance truckin420 Ranger Products, Company, & Member Reviews 0 06-11-2009 06:24 PM
Center in/Dual out muffler.......any one running a center in muff? Fx4wannabe01 4.0L OHV & SOHC V6 Tech 23 08-07-2008 11:56 PM


Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



All times are GMT -6. The time now is 03:25 AM.


We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites.