www.rockauto.com
#1
www.rockauto.com
ordered my spark plugs and wires from them because the price they have the plugs listed for can be beat... they came quickly and were well packaged...
only problem i had with them was they sent me a mixed box of wires which is hard to understand why that would happen but it did. so i email them about it and got three emails back monday, the first was a formal appology and instructions on what to do, second was the information on how to ship the item back and third was a prepaid shipping label for the return.
overall im very impressed, they made a mistake but they corrected it very quickly and without any questions or hesitation.
Price 9/10
shipping 8/10
quality (i guess the fact that they miss matched a box) 3/10
customer service 10/10
id recommend them for sure, everyone makes mistakes but this is the first time ive gotten help with a refund
only problem i had with them was they sent me a mixed box of wires which is hard to understand why that would happen but it did. so i email them about it and got three emails back monday, the first was a formal appology and instructions on what to do, second was the information on how to ship the item back and third was a prepaid shipping label for the return.
overall im very impressed, they made a mistake but they corrected it very quickly and without any questions or hesitation.
Price 9/10
shipping 8/10
quality (i guess the fact that they miss matched a box) 3/10
customer service 10/10
id recommend them for sure, everyone makes mistakes but this is the first time ive gotten help with a refund
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buckgnarly
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11-29-2007 11:13 AM