Bad Ford Dealer?
#1
Bad Ford Dealer?
I took my 2002 Ford Ranger to a Dealer in DeSoto Texas to have my computer Flashed today. The truck started without any problem and was running great when I took the truck in. However, after the re-flash the truck would not start while in the dealer service bay. The service rep came to me and said that the truck will not start and it is my responsibility to get it started or they would have to charge me to diagnose the problem and get it fixed. I almost lost it, I requested to speak with the service manager and his only words were, " I will never do this again at the customer request", (re-flashing). My truck is still in the service bay and the service department is trying to charge me a fee to get it running. Have anyone had this kind of trouble with a dealer? If necessary I will take it to a legal process if it is not resolved. What is your opinion? Not a happy camper :-(
#3
The service rep was trying to tell me that, something was wrong with the truck, for me wanting to have it flashed. I told the Service rep that I drove the truck into your service bay, cut it off, you started it up and it ran fine. You took it to your bay, flashed the computer and now it will not start and it is my problem.... He must be smoking something.
#4
#5
Ask to speak to the dealership owner. go over their heads. do you have anyone as a witness that it was running when you put it in the shop?
#7
#11
I went by the Ford Dealer with my Mechanic to check the truck out and he spoke with the young tech working on the Truck and my mechanic was impress with what he was doing. This tech checked out everything about the truck and concluded that the Ranger is mechanically sound. Leaving only the computer as the problem....Waiting to see what they are going to do about that. Will keep you posted
#13
#14
sorry to hear about that though. I'd be pissed too.
#17
Got my truck back today and the Tech said, "I took the belt of and the truck started". That was interesting but it worked. I am driving the truck and having my mechanic check it out further. This was a rather uncommon event, relating to this Ranger...All well, ends well.... :-) so Far!!!!!!!!
#21
They did not charge me but they broke a bolt in my manifold, replaced it with a nut and bolt. My truck is missing and the rpm is hoovering around 900 instead of 750 rms. I am glad to have it back and I have learned something about this Ford Dealership and its reputation. It is good that forums like this exist, without them, customers would really be screwed....Thanks again guys and gals.
#25
They did not charge me but they broke a bolt in my manifold, replaced it with a nut and bolt. My truck is missing and the rpm is hoovering around 900 instead of 750 rms. I am glad to have it back and I have learned something about this Ford Dealership and its reputation. It is good that forums like this exist, without them, customers would really be screwed....Thanks again guys and gals.
As for the higher rpms I bet your intake manifold is sucking air from places it wasn't designed to.
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