i don't know why everyone brags on HP..... - Ranger-Forums - The Ultimate Ford Ranger Resource


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  #1  
Old 12-19-2007
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i don't know why everyone brags on HP.....

I ordered XP Pro reboot disc for my computer (since i bought my computer with XP Pro on it). The disc cost $5 + shipping. I paid an extra $20 to have them shipped overnight so I could get my computer back up and running at home......It took 4 days to get them (they stated that if i ordered them by 4pm PST that they would ship out that day), i ordered them at 8pm that night (after 4pm PST and i knew that), and they didn't ship for 2 more days.......Then i get them and they are XP Home disc, granted the wouldn't work because they are not right....i call to get my CORRECT disc shipped out to me and i can't understand the person i am talking to....i finally get an American on the phone who I can understand. I told him again what the problem was....i told him i wanted them next day'd to me and to have them shipped out that day because i ordered the correct disc, but they sent me the wrong ones; and i had paid for next day shipping......he laughed at me and said because the time of year it was, i had to be joking......i politely told him i wasn't and it was very possible (take in mind, this is Monday that this happened)......so the best they could do was send me "free" the proper disc.....so i really wasted my money on the shipping because i still don't have the correct disc.....

Their customer service sucks......i can't understand 99.9% of their customer service personell because they are in India or where ever they are.....I have NEVER spoken to a foreign Dell customer service or tech support person......

I wont ever buy HP again based on this customer service experience...
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  #2  
Old 12-19-2007
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buy your dell, let it break... they are junk.


i have two dells here and 88 HP computers and 9 HP servers, I have never had an issue with their support. Sorry about your luck.
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  #3  
Old 12-19-2007
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i agree maurice...heres my horror story with my compaq laptop i HAD (HP owned)..

my screen had gone out on my laptop (under warranty, no big deal)..i contact them via webchat, they tell me fedex will come get it and to ship it in the original box...wait 1 month, nothing, 2 months, nothing, 3 months we call, they say oh yea its getting fixed now, 2 more months, we call the hp headquarters, get a person to look into my case...1 week later they call and tell me that it accidently got shipped back to where it was built, and when that happens, that they sell it wholesale to a buyer who fixes them and resells them...hes a jerk, wont send it back, long story short, i got my money back and lost all my files that was on my computer, and i was pissed, and wont get an hp again
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Old 12-19-2007
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Quote:
Originally Posted by taknotes
i agree maurice...heres my horror story with my compaq laptop i HAD (HP owned)..

my screen had gone out on my laptop (under warranty, no big deal)..i contact them via webchat, they tell me fedex will come get it and to ship it in the original box...wait 1 month, nothing, 2 months, nothing, 3 months we call, they say oh yea its getting fixed now, 2 more months, we call the hp headquarters, get a person to look into my case...1 week later they call and tell me that it accidently got shipped back to where it was built, and when that happens, that they sell it wholesale to a buyer who fixes them and resells them...hes a jerk, wont send it back, long story short, i got my money back and lost all my files that was on my computer, and i was pissed, and wont get an hp again
wow....i would be irate with that person who told me that....that tape would become a training tape for future customer service reps...
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  #5  
Old 12-19-2007
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every time i call dell support i get those foreign barely can understand ****ers...i hate them
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  #6  
Old 12-19-2007
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Quote:
Originally Posted by Captain Obvious
every time i call dell support i get those foreign barely can understand ****ers...i hate them
every body i have ever talked to in customer service or tech support from Dell has been in Nashville, TN.......maybe it is the fact that all the Dell computers here at work have the "Gold" tech support option on them...
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Old 12-19-2007
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Quote:
Originally Posted by zabeard
buy your dell, let it break... they are junk.


i have two dells here and 88 HP computers and 9 HP servers, I have never had an issue with their support. Sorry about your luck.
ive had two dells for over 4 years and no problems with them except the occasional virus. Never had to use customer service either so i cant make judgment on that part.
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  #8  
Old 12-19-2007
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to me computers are all disposable any more i dont even get warrenty's it dies i'll just buy a new one.. another reason why i back up all my stuff on disc and external hard drive.. i know about year or two i'll just get another laptop if this one takes a ****...
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  #9  
Old 12-19-2007
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^^true dat homie! Hopefully my Christmas bonus is nice and I will have a new one...
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  #10  
Old 12-19-2007
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ya the one i have is so outdated now and it only like a year old.. hell they really dont carry my build anymore if they do its like the $500 one...
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  #11  
Old 12-19-2007
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reguardless of whom I call for tech support, it is always "Steve" or "Mary", and its like talking to apu with a nasal problem..
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  #12  
Old 12-19-2007
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I have a franken-dell. Only thing on it that's still factory is my mother board, DVD-rom, 1 internal HD, and the tower. Never had a problem with the computer, except now. It's gotten slow, needs to be reformated and I'm not looking forward to that. Actually not looking forward to moving all my files to my external HD.

EDIT: FWIW, this Dell was received in early 02 as a free-of-charge replacement. The old computer was a p3 500 with a 40 gig HD, DVD and CD-RW roms, nvidia 64 mb card with 512 mb memory. The replacement, and current comp, is a 1.7 gig p4 with DVD and CD-RW roms, 80 gig HD, nvidia 64 mb card, soundblaster live. I've upgraded it to a dynex 450 watt power supply, GeForce 6200OC 256 mb card, Creative X-Fi sound with 6.1 creative speakers, 1 gig memory (max for MoBo), a Samsung SyncMaster 171v 17in flat panel (made in 02 and sucks for fps in gaming), a 2nd 80 gig HD, and a 160 gig western digital external HD (most I could afford 1.5 years ago, now with what I paid I could get some serious storage!).

Last edited by Lefty04LevelII; 12-19-2007 at 02:37 PM.
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  #13  
Old 12-19-2007
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yea well....i got 207 fire breathing horsepower.
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  #14  
Old 12-19-2007
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Quote:
Originally Posted by Redneckstone
to me computers are all disposable any more i dont even get warrenty's it dies i'll just buy a new one.. another reason why i back up all my stuff on disc and external hard drive.. i know about year or two i'll just get another laptop if this one takes a ****...
Yep, thats the reason i bought a cheapy $400 comcrap, it has done the jobfor the past couple of years, but is starting to go schitzo on me.. sooo time for a replacement
Besides, with all of the changing technology these days, why buy an expensive machine when yours is just going to be outdated the next year or so?
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  #15  
Old 12-19-2007
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Dell = Sucky

HP/Compaq = Awesome!!!
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  #16  
Old 12-19-2007
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Quote:
Originally Posted by firefighterjosh
Dell = Sucky

HP/Compaq = Awesome!!!
Mac = Ultimate!!! Lol jk, the customer service is kick *** tho! Nothing like being able to walk into the Apple store and talk to a American face-to-face.
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  #17  
Old 12-19-2007
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Originally Posted by 04blackedge
Mac = Ultimate!!! Lol jk, the customer service is kick *** tho! Nothing like being able to walk into the Apple store and talk to a American face-to-face.
problem is they need to lower there price...
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  #18  
Old 12-19-2007
D.
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Originally Posted by bwester04
Besides, with all of the changing technology these days, why buy an expensive machine when yours is just going to be outdated the next year or so?
Very wise grasshopper right there!

In the PC world ( computer that is ) , its pointless to buy something that costs 250$ when in 6 months, its out dated and runs about half that price.
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  #19  
Old 12-19-2007
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Quote:
Originally Posted by Redneckstone
problem is they need to lower there price...


Apple is very proud of their stuff....
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  #20  
Old 12-19-2007
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Quote:
Originally Posted by Redneckstone
problem is they need to lower there price...
I really think its worth it for my laptop. All my Windows computers slowed down after a while and I had to clean the hard drive and reinstall the OS to bring it back to new, but with my laptop never. When I bought my laptop the prices were very competitve so it wasnt that bad.
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  #21  
Old 12-19-2007
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Quote:
Originally Posted by Redneckstone
problem is they need to lower there price...
Its how they pay those individuals you talk to.

What I would compare it to..

Maurice needed his machine on monday ( the day it broke ). Granted, it ' tis the season ', but the man isn't born yet so theres NO WAY its being fixed overnight. There are MANY people whom will demand such, but the reality is.. its going to be broken on Tuesday as well.

Maurice was sent the wrong part, has to have yet another part sent.. Odds are, even with express mail, this close to the holiday.. He MIGHT recieve it on Wendsday if they shipped it today. If he gets it sooner, theres another reason to celebrate.

I scratched my FinalCUT HD cd. *I* scratched it. I left it laying out.. My fault.

10 minute drive to the store, new cd, 10 minutes saying hello to my favorite sales person.. 10 minute drive back home..

30 minute repair for something *I* broke. No week or ' weeks ' of downtime, no headaches, no trying to figure out what that person on the other end of the phone is trying to say..

Cost -vs- headache becomes the equasion. Which one are you willing to deal with?

You get what you pay for.. If I can;t figure it out, a 10 minute drive and someone IN PERSON will show me what I'm doing wrong and how to correct it.

*IF* I had to buy a windows based machine.. I would have a local builder make me one. I could care less what it would cost, but part of the sale would have an agreement to ' fix all winblows errors ' and a 96hr service time ON SITE or in their facilities locally.

Less headaches, life is more enjoyable that way. No dollar amount can sway such.

So.. wheres the problem with the price? You get what you pay for.
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  #22  
Old 12-19-2007
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true D.........but the local Apple store for me is almost an hour away......

the main reason i still have Windows based machines is because of running AutoCAD....from what I understand, Mac's don't like to run it all that great/fast....
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  #23  
Old 12-19-2007
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The fastest Vista laptop was a Macbook Pro this year, and thats from PC World. With Boot Camp a Mac will run any Windows OS just as fast/faster than any PC.
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  #24  
Old 12-19-2007
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For the last couple years i have built my computers but i was big time into gaming so i had to have a beast of a computer to run my games. Just recently though i sold my gaming computer for 700 bucks now im definitely going to buy a Laptop Hp or Gateway is what i was going to go with since they are alot cheaper then the dells.
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  #25  
Old 12-19-2007
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Quote:
Originally Posted by Redneckstone
ya the one i have is so outdated now and it only like a year old.. hell they really dont carry my build anymore if they do its like the $500 one...
I hate when that happens... our 3 year old emachine is getting to the point where I never know if its working correctly, and it sounds like it's about to take off and fly out of the room... I swear it needs better cooling but I don't wanna start dumping cash in a old PC... for $300 I can buy a new HP Desktop with decent processor...
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